Patient Administrator

Circle Health Group; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Reading seeks a Patient Administrator to manage the administrative processes for patients. This full-time role includes managing referrals and being the first point of contact for patients and visitors. Applicants should have GCSEs in Maths and English, along with experience in a healthcare environment. The position offers a competitive salary and various employee benefits.

Benefits

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Friends & Family discounts

Enhanced family-friendly policies

Employee recognition programmes

Training and development opportunities

Qualifications

• GCSE in Maths and English required.
• Proficient with computer software and various systems.
• Experience in a healthcare admin role is preferred.

Responsibilities

• Manage patient administrative processes and inquiries.
• Be the first point of contact for patients and visitors.
• Handle triage of referrals and adhere to treatment timelines.

Skills

Proficient in the use of a PC and software

Basic financial awareness

Administration experience in private healthcare

Education

Maths and English GCSE at grades A to C or equivalent

Job description

• Closing date26/10/2025
• HoursFull time
• Role TypePermanent

Location(s)Circle Reading Hospital - Reading

Overview

Patient Administrator
The Circle Reading Hospital

Full time & Permanent

Salary: Up to £24,434.00 per year

Circle Reading Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group is proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment.

Duties of this role include:

• To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the CHG best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
• First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
• Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients.

Salary & Benefits:

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy