Patient Administrator

Castlefield Recruitment.; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider is seeking a Patient Administrator to oversee scheduling and coordination of patient appointments and surgical bookings. The role emphasizes providing a seamless patient journey, requiring strong administrative skills and healthcare experience. The position is part-time and temporary with duties including managing patient queries and ensuring compliance with confidentiality regulations.

Benefits

Discounted or free food

Free parking

On-site parking

Qualifications

• Minimum of 1 year experience in Patient Administration.
• Strong administrative skills in a surgical or healthcare setting.
• Patient-focused with excellent communication abilities.

Responsibilities

• Manage patient booking process from consultation to surgery.
• Schedule consultations and surgeries, ensuring precision.
• Maintain patient records in compliance with GDPR.

Skills

Healthcare experience

Patient coordination

Administrative skills

Communication skills

Attention to detail

Job description

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Castlefield Recruitment is delighted to be working with a fast growing specialist Healthcare Provider, who are committed to delivering the highest quality patient care.

The successful Patient Administrator will work oversee the scheduling and coordination of patient appointments, consultations, and surgical bookings for procedures. Understanding a smooth and efficient patient journey, from initial inquiry to post-surgical aftercare is essential for the post.

Duties;

• Manage all aspects of the patient booking process, ensuring a seamless experience from consultation to surgery
• Schedule initial inquiries, consultations, pre-operative assessments, and surgical appointments with precision
• Oversee, reply to and record all enquiries across various social media and online platforms
• Work closely with consultants, surgeons, and medical staff to optimize scheduling and operating theatre efficiency
• Monitor appointment availability and manage cancellations or reschedules promptly
• Maintain accurate patient records in line with GDPR and confidentiality regulations
• Process bookings, invoices, and payments, ensuring accurate billing and financial tracking
• Manage onward referrals for additional treatments, diagnostics, or follow-up appointments

Essential skills/qualifications:

• Healthcare experience is essential
• Experience in patient coordination, within a surgery or healthcare setting
• Strong administrative and secretarial skills, with experience handling surgical bookings, including enquiries, queries and aftercare concerns.
• Excellent verbal and written communication skills, with a patient-focused approach
• Ability to multitask in a fast-paced environment while maintaining attention to detail

Job Types: Part-time, Temporary

• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Urmston M41 7HA: reliably commute or plan to relocate before starting work (required)

Experience:

• Patient Administration: 1 year (required)