Patient Administrator

circlehealth; Glasgow; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days holiday per year + bank

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Staff wellbeing resources

Training and development opportunities

Job summary

Circle Health Group's Ross Hall Hospital in Glasgow is seeking a Patient Administrator to join the Administration team. The role focuses on supporting the patient journey, handling bookings, mail and queries while adhering to health and safety standards.

The successful candidate will have GCSEs in Maths and English (A–C), strong PC skills, and a basic understanding of finance. Private healthcare admin experience is advantageous, with 37.5 hours per week and a permanent contract.

Qualifications

• GCSE Maths and English at A–C or equivalent.
• Proficient in PC use and software/systems.
• Basic financial awareness.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Support the smooth running of the patient administration process across the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Respond to patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure related measures are in place.
• Complete relevant mandatory training.

Skills

PC literacy

Financial awareness

Education

GCSE Maths/English A–C

Job description

Patient Administrator

Ross Hall Hospital

37.5 Hours & Permanent

Salary: Up to £28,000.00 per year (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. Experienced and competent individual with strong interpersonal skills and the ability to communicate effectively with relevant key stakeholders is essential for this role. Experience in supporting administration of the Consultant database whilst forming effective professional relationships with Consultants and the wider clinical team is essential and additional training will be provided

This is a full- time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• ...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy