Patient Administration Officer

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join the dynamic Ophthalmology team at York Hospital as a Patient Admin Officer. This role involves providing key administrative support, ensuring patient confidentiality, and interacting with clinical staff. Ideal candidates are well-organized, motivated, and possess excellent communication skills.

Benefits

Access to NHS Pension Scheme

27-33 days holiday

Generous relocation package

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Excellent communication skills, verbal and face-to-face.
• Highly motivated and organized team player.
• Ability to prioritize workload effectively.

Responsibilities

• Working on a busy reception desk handling patient queries.
• Administering referrals via the electronic booking system.
• Maintaining patient worklists and managing follow-up appointments.

Skills

Communication

Organization

Teamwork

Patient confidentiality

Job description

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love you to join our dynamic team in the Ophthalmology department at York Hospital!

Are you ready to make a real difference in healthcare? We’re thrilled to announce exciting opportunities to join our fast-paced and dedicated Ophthalmic Department as a Patient Admin Officer. If you thrive in a busy, rewarding environment and want to be an essential part of an administration team that truly impacts patient care, we want to hear from you!

About The Role…

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About You…

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.

The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

We have full time hours available working any 5 days in 7 which will include rostered weekends, Saturday or Sunday.

Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered

Duties Will Include

• Working on a very busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Always maintaining patient confidentiality.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
• Making follow-up appointments adhering to booking rules
• Completing worklists - ensuring all requests by consultants are adhered too.
• Checking patients in and out of clinic
  
  

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Dominique Phillips Job title: Service Manager Ophthalmology Email address: [e-mail] Telephone number: 01904 724510

Ashlea Rowell

Deputy Service Manager

[e-mail]

01904 726371