Patient Administration Officer

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dedicated team at a leading healthcare provider as a Patient Admin Officer in the Ophthalmic Department. This role offers a dynamic environment where you will provide essential administrative support, ensuring smooth operations across various departments. You will be the first point of contact for patients, managing appointments, and addressing queries. Your organizational skills and patient-focused approach will be crucial in delivering high-quality service. With opportunities for both full-time and part-time hours, this position is perfect for those looking to make a difference in healthcare while enjoying a supportive work environment.

Benefits

NHS Pension Scheme

Holiday entitlement starting at 27 days

Employee Assistance Programme

Learning and development opportunities

Discounts on various services and products

Qualifications

• Highly motivated and well-organized individual with excellent communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Managing a busy reception desk and administering referrals.
• Scheduling patient appointments and responding to queries.

Skills

Excellent communication skills

Organizational skills

Patient-focused approach

Ability to prioritize workload

Tools

E-Referrals electronic booking system

Job description

Job Opportunity: Patient Admin Officer

We are expanding our Ophthalmic Department at York Teaching Hospital and are seeking a dedicated Patient Admin Officer to join our busy Administration Team.

About The Role

You will provide reliable administrative and clerical support to both internal and external stakeholders. This includes daily communication with colleagues across various professions, both clinical and non-clinical.

About You

The ideal candidate is highly motivated, well-organized, patient-focused, and able to work effectively both independently and as part of a team. Excellent communication skills and the ability to prioritize workload are essential.

Working Hours

Full-time and part-time hours (minimum 30 hours) are available, with shifts across any 5 days in 7, including weekends. Job sharing options are considered. Please note this role is cross-site between York Hospital and York Community Stadium and does not meet sponsorship eligibility.

Interview Details

Interviews will be conducted in person at one of our Trust sites; remote interviews are not available.

Key Duties

• Managing a busy reception desk
• Administering referrals via the electronic booking system 'E-Referrals'
• Monitoring electronic worklists and ensuring timely action
• Maintaining patient confidentiality
• Responding to patient queries face-to-face and verbally
• Scheduling patient appointments in accordance with consultant requests
• Making follow-up appointments and managing worklists
• Checking patients in and out of clinics

Benefits

We offer a comprehensive benefits package including:

• NHS Pension Scheme
• Holiday entitlement starting at 27 days, rising to 33 days
• Paid and unpaid leave options
• Employee Assistance Programme
• NHS Car Lease and Cycle to Work schemes
• Learning and development opportunities
• Discounts on various services and products

For more information about our benefits, please visit the Trust's Staff Benefits pages.

Contact

For further details or informal visits, contact:

• Dominique Phillips, Service Manager Ophthalmology, Email: [e-mail], Tel: [phone]
• Ashlea Rowell, Deputy Service Manager, Email: [e-mail], Tel: [phone]