Patient Administration Care Coordinator - Medical Note Summariser

NHS; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider is seeking a Patient Administration Care Coordinator Medical Note Summariser in Shrewsbury. This role involves summarising patients' medical notes and ensuring compliance with health standards. Candidates should possess strong organisational skills, excellent communication abilities, and be flexible with working hours. This position supports a collaborative healthcare environment focused on exceptional patient care.

Qualifications

• Meet DBS reference standards and criminal records checks.
• Willing to work flexible hours when required.
• Access to own transport / full clean driving license.

Responsibilities

• Summarise incoming patients' Medical Records.
• Process hospital letters and transpose information into records.
• Identify gaps or errors in medical records and rectify accordingly.

Skills

Strong organisational skills

Excellent written and verbal communication skills

Ability to work collaboratively

Computer efficiency

Ability to work independently

Education

Educated to GCSE level or equivalent

Job description

Job Summary

We have an exciting opportunity for a Patient Administration Care Coordinator Medical Note Summariser to join the Shrewsbury Primary Care Network.

Main duties of the job

The role will involve ensuring that patients' medical notes (when patients change practices) are summarised as efficiently as possible. The post-holder will follow protocols to ensure patients' medical records are to a standard set by, and in accordance with, the "Good Practice Guidelines" published by the Department of Health.

The ideal candidate will have some experience, or be willing to learn Medical Record summarising.

About Us

Shrewsbury PCN is made up of 11 GP practices supporting over 104,000 patients in and around Shrewsbury, Shropshire.

We are passionate about leading a network that is supportive and collaborative, where members and staff feel appreciated and empowered to make a difference. Our ambition is to deliver exceptional care and have a positive impact on the community we serve.

Job Description

Job responsibilities

• Follow an agreed protocol to summarise incoming patients' Medical Records.

Incoming paper records

• Read and process all hospital letters (discharge letters/outpatient reports, results etc), and transpose by coding any information onto the patient's clinical record.
• Code and "link" each "problem" appropriately as per the summarising protocol. Review and enrich the summary page.
• Review QOF (Quality and Outcome Framework) performance markers and ensure read coding captures these codes.
• Identify gaps or errors in medical records and rectify as appropriate, or flag these gaps if unable to find any data.
• Record all allergies and sensitivities.
• Alert recall clerk to any potential recalls that need setting up/reviewing.
• Ensure that information on safeguarding children (or vulnerable adults) is appropriately flagged and identified.

Incoming electronic records - GP2GP

• Match electronic record on the computer.
• Validate all existing medical history (immunisations, problems, etc) entered by previous practice and complete any gaps.
• Tidy "home" page - removing old and out of date reminders, current and past medical history.
• Check medication, allergies, and sensitivities in degraded GP2GP data.

Record checking and verification

• Check medical record content for online coded record access (where patient has applied).
• Report findings back (via task) to usual GP.
• Check medical records (problems and summary items) for patients choosing to have enhanced summary care record. Make any required amendments for accuracy.

Person Specification

Essential

• Meet DBS reference standards and criminal records checks
• Willingness to work flexible hours when required to meet work demands
• Access to own transport / full clean driving license
• Ability to travel across the locality on a regular basis

Experience

Essential

• Experience of working in a role that requires a high degree of autonomy
• Experience of working across a variety of multidisciplinary teams
• Demonstrable commitment to professional and personal development

Desirable

• Experience of working in Primary Care

Knowledge & Skills

Essential

• Strong organisational skills, including planning, prioritising, time management and record keeping
• Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients
• Ability to recognise and work within limits of competence and seek advice when needed
• Computer efficient with the ability to apply effective IT systems
• Excellent written and verbal communication skills
• Excellent team working skills
• Able to work independently, showing initiative

Desirable

• Knowledge of Primary Care and how it operates
• Knowledge of Primary Care Networks and the Network Contract DES specifications
• Able to use Clinical Information systems

Qualifications

Essential

• Educated to GCSE level or equivalent

Personal Attributes

Essential

• Ability to demonstrate personal accountability, resilience and work well under pressure
• Flexible and adaptable to team and service needs
• Flexible approach to change
• Reliable, punctual and confident