Patient Admin Services Assistant

Smiley & Co, Ltd.; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in London is seeking a Patient Admin Services Assistant to play a critical role in providing excellent customer service and ensuring smooth operations. Responsibilities include managing appointments, processing patient registrations, and providing administrative support to the team. Candidates should be organized and familiar with primary care dynamics. This full-time role offers a supportive and friendly working environment.

Benefits

Company pension

On-site parking

Qualifications

• Highly organized and customer-focused individual.
• Ability to effectively deal with enquiries and provide comprehensive administrative support.

Responsibilities

• Maintain and monitor practice appointments as required.
• Process patient registrations and manage medical records.
• Provide comprehensive administrative support to practice team.
• Liaise with NHS organizations regarding patient matters.

Skills

Previous experience of working in Primary care

Familiarity with EMIS

Job description

Overview

Location: London
Salary: £24,375 per annum
Vacancy Type: Full time (they work a compressed week 5 days in 4)
The Practice is a dynamic, multi-award-winning teaching partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region, looking after circa 12,000 patients. They are located close to Manor House underground station, offering a friendly and supportive working environment.

The Role

They are looking for PAs of all experience levels to join them on their mission to provide accessible care to their patients. A full complement of staff includes Salaried Doctors, Clinical Pharmacist, Practice Nurses, Physician Associate, Health Care Assistants, Physiotherapists, Paramedic, Social Prescriber, Mental Health Practitioner, Reception/Secretarial/Admin staff who round out their team.

They are seeking a highly organised and customer-focused individual to join their team as a Patient Admin Services Assistant. You will play a crucial role in providing excellent customer service and ensuring the smooth operation of their healthcare facility.

Key Responsibilities

• Opening up/locking-up and maintaining security of the area occupied by the practice in accordance with practice procedures
• Maintaining and monitoring the practice appointments as required
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional where appropriate
• Dealing effectively with telephone and other enquiries, taking messages and passing on information to team members as necessary
• Processing new patient registrations and removing/transferring existing patients, including the in/out movement of patient records, as required
• Processing repeat prescriptions in accordance with practice protocols, including requests sent via Patient Online Access
• Entering requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
• Contacting patients informing them of any action which may have been taken following their completion of E-consult forms, for example advice that a prescription has been done
• Undertaking computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
• Filing patient notes, clinical letters/results and other correspondence as well as undertaking general administrative duties such as photocopying and scanning as required
• Clearing and restocking consulting rooms as required
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Processing and distributing incoming (and outgoing) mail as required
• To provide comprehensive administrative support to members of the multi-disciplinary practice team as required, including using other NHS/third party computer systems to produce letters, reports and correspondence as well as photocopying and filing
• To be responsible for scanning, marrying up of medical records, data entry, notes summarising and file maintenance/archiving as required and in accordance with practice protocols and procedures
• To receive, open and distribute incoming mail, responding to routine matters where appropriate
• To deal effectively with referrals and other tasks as required
• To deal effectively with telephone and other enquiries relating to the Practice, communicating information to and from team members as necessary
• To liaise with other NHS organisations/staff and outside agencies regarding patient or practice matters on behalf of the clinical team
• To set up meetings, prepare agendas, take minutes and distribute notes of meetings as required
• To be responsible for arranging and maintaining adequate levels of stationery and other general office supplies
• To maintain appropriate records and prepare reports/statistics as required
• To assist with monthly, quarterly and annual performance returns and payment claims as required
• Providing cover as required in the absence of a team member(s)
• To attend practice meetings as required and take minutes
• To participate in planned programmes of training and to undertake mandatory training as required
• Produce and circulate regular monitoring reports
• Assist the Management Team/Partners in ensuring compliance with contracts and specifications as required

Skills and Qualifications

• Previous experience of working in Primary care would be desirable
• Familiarity with EMIS would be helpful

Benefits

• Company pension
• On-site parking

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

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