Patient Account Administrator

TN United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Patient Account Administrator to join their dynamic team in London. This role involves managing billing duties, supporting private medical insurers, and ensuring accurate invoicing. With a commitment to individualized patient care, the organization offers a competitive salary and a supportive work environment. You'll engage with various departments to facilitate improvements and maintain relationships with internal and external customers. If you're passionate about healthcare and have strong Excel skills, this opportunity is perfect for you.

Benefits

Pension scheme (up to 20%)

Private Medical Healthcare

33 days' annual leave

Season ticket loan

Retail discounts

Career development opportunities

Qualifications

• Experience in healthcare or medical insurance is desirable.
• Advanced Excel and IT skills are required.

Responsibilities

• Manage billing duties within the Billing and Accounts Receivable team.
• Ensure timely and accurate billing for a portfolio of accounts.

Skills

Healthcare or Medical Insurance Experience

Advanced Excel Skills

IT Skills

Ability to Manage Large Workloads

Job description

We have an exciting opportunity for a Patient Account Administrator to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive inclusive salary starting at £30,000 per annum.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities and approximately 1350 employees. We are dedicated to providing our patients with expert, individualized treatment and care. Our main hospital spans 8 floors, comprising over 150 patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Our specialties include General Surgery, ENT, Gynaecology, Hepatobiliary, Neuro-spinal, Ophthalmic, Orthopaedic, Plastic and Reconstructive, Robotic, Urology, Vascular, and Bariatric Surgery.

Job Profile

As a Patient Account Administrator, you will manage billing duties within the Billing and Accounts Receivable team, engaging with and supporting Private Medical Insurers. You will manage a portfolio of accounts to ensure timely and accurate billing, maintain relationships with internal and external customers, support the Assistant Billing Systems Manager, and generate reports as needed in line with billing requirements.

Additional Details

• Job Type: Full-time, permanent, 37.5 hours per week
• Shift Pattern: Monday to Friday, 9am – 5.30pm
• Location: Park Square West, London, NW1 4LJ (Close to Regents Park/Baker St stations)
• Salary: Starting at £30,000 per annum
• Benefits: Pension scheme (up to 20%), Private Medical Healthcare, 33 days' annual leave (including bank holidays), season ticket loan, retail discounts, career development opportunities

Key Duties

• Validate and finalize billing from the Unbilled daily report, focusing on Main Insurers and Self Pay
• Assist with the Billing team mailbox and respond appropriately
• Liaise with clinical departments to resolve queries and facilitate process improvements
• Complete patient invoicing via EDI or manual systems
• Respond to internal and external queries via telephone

Skills & Experience

• Experience in healthcare or medical insurance (desirable)
• Advanced Excel and IT skills
• Ability to manage large workloads

The London Clinic has charitable status, enabling us to invest in treatments, technology, and facilities that benefit our patients, staff, and the wider community.

We are committed to safeguarding all adults at risk, children, and young people through robust safer recruitment practices. Pre-employment checks, including an Enhanced Disclosure via the Disclosure and Barring Service (DBS), may be required. For more information about our safer recruitment policy, please contact our recruitment team.

We celebrate diversity and are committed to building a team that reflects various backgrounds, perspectives, and skills. We welcome applicants from underrepresented groups.