Patient Access Supervisor

NHS; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Supervisor to oversee daily operational tasks within the Patient Access Services. The candidate should possess strong communication and computer skills, along with qualifications in business administration. Responsibilities include supervising staff, ensuring effective training, and coordinating clerical rotations. This role offers a supportive environment committed to flexible working arrangements and continuous education.

Qualifications

• Knowledge and experience of Health Records service provision.
• Able to operate several IT software packages, including unique databases.
• Experience in patient administration systems.

Responsibilities

• Oversee day-to-day supervision of the team.
• Ensure staff training and readiness for their roles.
• Maintain and update departmental databases.
• Assist in procedural and policy changes.
• Promote continuous education and self-directed learning.

Skills

Communication skills

Computer skills

Problem-solving abilities

Education

4 GCSEs including English

NVQ3 in business admin or equivalent

Tools

Patient administration system

Microsoft Word

Microsoft Excel

Job description

We are looking to appoint a Patient Access Supervisor within the Patient Access Services.

Hours:

These hours are to support our evening team and suit the needs of the service.

To assist with the co-ordination and management of an efficient and effective Patient Access service. In accordance with Trust policies and procedures, and in the most cost effective manner.

To deputise in the absence of the Deputy Patient Access Manager, and ensure the continuity of the service.

To work as a key member of the team within the department to provide operational supervisory support.

To work under supervision and manage own workload and that of others.

Main duties of the job

To supervise on a day to day basis to ensure your areas are working efficiently.

To work alongside your team and escalate any issues to your line manager.

Ability to communicate clearly both verbally and in written form with all levels of staff within the Trust.

Be able to deal with difficult situations both face to face and over the telephone and also conform to the rules of confidentiality.

We require good computer skills to operate and update several IT software packages used by the Trust and Patient Access.

To provide training, support and guidance to new starters.

Ability to adapt to the changing needs of the service.

To be flexible in order to facilitate the demands of the service.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We\'re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

To assist with the day to day operational supervision of the defined team within the department.

To assist with ensuring that all staff are fully trained and equipped to undertake their roles, identifying any issues to the Deputy Patient Access Manager.

To co-ordinate the rotation of clerical staff throughout the department, ensuring an efficient skill mix of the multiple tasks to be carried out, including re-organisation of work to ensure that changing priorities are met.

To support the Deputy Patient Access Manager in ensuring that all Patient Access staff are fully trained in departmental procedures, including the operation of all computerised systems within the department.

To support the Deputy Patient Access Manager with the implementation of procedural and policy changes which arise from the further development of the department or Trust.

To communicate effectively and with colleagues at all levels within the Trust and outside agencies using tact and diplomacy at all times.

To update and maintain information stored on departmental databases.

To maintain a dynamic Personal Development Plan demonstrating a clear commitment to continuous education and self-directed learning.

The post holder will be expected to participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF).

In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.

The post holder must attend all relevant mandatory training in health and safety, risk assessment, infection control etc.

Please see attached Job Description and Person Specification for further information

Person Specification

Qualifications

• 4 GCSE\'s passes or equivalent, one subject being English
• NVQ3 in business admin or equivalent knowledge and experience

Knowledge/Skills

• Knowledge and experience of the Health Records service provision, patient administration system
• Good computer skills to operate and update several IT software packages including the departments own unique database
• Knowledge of basic computer packages i.e word/excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.