Patient Access Representative

R1 RCM; United States; Remote; USD 10,000 - 60,000; Full time

Job description

As our Patient Access Representative, you will be the patient’s positive and professional first impression and first point of contact. You’ll be answering a lot of incoming calls (6 to 8 calls an hour) and using your excellent customer service and communication skills to ensure the patient’s needs are met. You’ll be responsible for scheduling patient visits and procedures for multiple hospitals and medical centers. This is a fast-paced position which will rely on your proven ability to multi-task and desire to help patients.

To thrive in this position, you will need to be calm and attentive as you answer patient calls to schedule their appointments. You’ll use your prior experience with a variety of software and navigating multiple systems to collect patient information and enter it into multiple computer systems. You will make phone calls to medical centers to solve issues. You’ll use your communication and problem-solving skills to answer questions from patients as well as physicians and their staff.

Although previous healthcare experience would be helpful, it is not required. We will teach you our industry leading technology and a variety of medical terminology to perform at your best and feel good about what you do. Since you will be working in a hospital, you must be up to date on all vaccines (including but not limited to COVID-19 and annual flu shot). We can help you with your vaccines at no cost to you. You will also need to pass a background check and drug screen.

Here’s what you can expect working in Patient Scheduling:

• Answering a lot of incoming calls, asking and answering a lot of patient questions as you schedule appointments across many hospitals and medical centers. The information you collect will need to be entered into the computer so you will need to feel comfortable in a fast-paced work setting, capable of staying calm under pressure while making the patient feel at ease. You’ll also need to feel comfortable using multiple computer systems and typing quickly and accurately.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully in order to ease their anxiety. You’ll ask follow-up questions and build rapport in real time. You’ll also be interacting with doctors, nurses and other hospital employees about patient updates and their status.
• A team you can rely on. We care about your progress toward career goals. Joining R1 RCM is a great choice to build on your career in healthcare.

For this US-based position, the base pay range is $16.29 - $20.36 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.