Patient Access Officer

HCA Healthcare UK; Wilmslow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading private healthcare provider in Wilmslow is seeking a Patient Access Officer to deliver exceptional customer service at the front desk. This role involves managing patient check-ins, providing administrative support, and ensuring a welcoming environment. Ideal candidates will have experience in retail or hospitality, with excellent communication skills. This position offers career progression opportunities in a healthcare setting.

Qualifications

• Experience in a customer-facing role such as retail or hospitality.
• Ability to manage high volumes of activity while maintaining service standards.

Responsibilities

• Welcome patients and visitors at reception.
• Manage patient check-ins and assist with enquiries.
• Provide administrative support to consultants and third parties.

Skills

Customer service experience

Interpersonal skills

Communication skills

Job description

Overview

The Wilmslow Hospital, Cheshire SK9 1NY • Patient Access Officer • Full time, 37.5 hours per week • Monday-Friday, 1 in 6 Saturdays • Shifts on rotational basis - 6am-2pm, 8am-4pm, 10am-6pm, 12pm-8pm • Permanent

We are looking for a Patient Access Officer to join our bank team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK's largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.

As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.

For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You\'ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.

Above all else, we\'re committed to the care and improvement of human life. It\'s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You\'ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.