Patient Access Officer

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

An exciting opportunity for a Patient Access Officer in the Vascular Surgery department at a leading NHS Trust. You will play a key role in supporting the transition of services while ensuring a high-quality, patient-centered experience. Ideal candidates will possess a good understanding of Trust IT systems and a commitment to patient care.

Qualifications

• Good working knowledge of Trust IT systems.
• Ability to work independently and as part of a team.

Responsibilities

• Responsible for booking outpatient clinics.
• Manage email and telephone queries from patients.
• Ensure a smooth patient experience.

Skills

Patient-focused

Teamwork

Knowledge of IT systems

Job description

Join to apply for the Patient Access Officer role at Guy's and St Thomas' NHS Foundation Trust

Join to apply for the Patient Access Officer role at Guy's and St Thomas' NHS Foundation Trust

Get AI-powered advice on this job and more exclusive features.

An exciting opportunity has arisen to join the Vascular Surgery department as a Patient Access Officer at Guy's & St Thomas' (GSTT). We have recently integrated the Lewisham and Greenwich NHS Trust (LGT) Vascular Service into the GSTT Vascular Service. We are now looking for two dedicated, enthusiastic, and patient-focused individuals to support the seamless transition of services from LGT. This is a great opportunity to play a key role in a period of positive change and growth within our service.

The ideal candidates will have a good working knowledge of Trust IT systems and demonstrate the ability to work effectively both independently and as part of a team.

As members of the Vascular Surgery Administration Team, you will be responsible for booking outpatient clinics in line with the Trust’s 18-week referral-to-treatment (RTT) pathway policy, managing email and telephone queries from patients and colleagues, and working closely with our large clinical team to deliver a high-quality, patient-centred service.

In addition to these responsibilities, you will play a vital role in ensuring patients receive a smooth and positive experience during their care with the Vascular Surgery service.

We welcome your application to join our dynamic and supportive team during this exciting transition.

The successful candidates for this role would be responsible for the smooth running of the Vascular Surgery outpatient pathways, processing referrals, booking clinic appointments and being the first point of call for a wide range of patients with varying needs.

You would be working with a large clinical team to help ensure that the most effective patient care is offered whilst working closely with line manager to ensure targets are delivered and duties carried out to a high standard.

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’.

For further details / informal visits contact: Name: Vivian Adenola Job title: Assistant Service Manager Email address: [e-mail] Telephone number: 07342057245

020 7188 7188 ext 81050

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Guy's and St Thomas' NHS Foundation Trust by 2x

Sign in to set job alerts for “Hospital Administrator” roles.

London, England, United Kingdom 1 day ago

Assistant Patient Administrator - Main Receptionist

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 day ago

Woking, England, United Kingdom 2 days ago

Patient Administrator - Physiotherapy - Circle Health Group

Greater London, England, United Kingdom 3 days ago

Southall, England, United Kingdom 2 hours ago

London, England, United Kingdom 3 days ago

Southall, England, United Kingdom 2 hours ago

Windsor, England, United Kingdom 6 days ago

SPA Senior Administrator Central London Community Healthcare NHS Trust

London, England, United Kingdom 1 month ago

Patient Administrator - Front of House/Outpatients - Circle Health Group

Windsor, England, United Kingdom 3 days ago

Patient Administrator - Reception/Front of House - Circle Health Group

Chertsey, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 12 hours ago

Leatherhead, England, United Kingdom 2 hours ago

Watford, England, United Kingdom 1 day ago

Windsor, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

Hounslow, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 weeks ago

Executive Assistant to Chief Nursing Officer

London, England, United Kingdom 2 days ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 hour ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

Sidcup, England, United Kingdom 2 hours ago

Isleworth, England, United Kingdom 3 days ago

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.