Patient Access Coordinator - Nuclear Medicine | Guy's and St Thomas' NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in London is seeking a Patient Access Coordinator to provide administrative support in the Nuclear Medicine Department. The role requires excellent customer service skills, effective communication, and the ability to multitask in a busy environment. The ideal candidate will manage outpatient scheduling and ensure patient queries are handled efficiently, with a focus on patient care. This is a full-time position with a rota pattern.

Qualifications

• Enthusiastic and patient-focused individual preferred.
• Must demonstrate excellent customer care skills.
• Ability to work effectively in a team and independently.

Responsibilities

• Act as the first point of call for all patient access queries.
• Schedule outpatient appointments according to clinical urgency.
• Liaise with patients to confirm appointment dates and times.
• Contact patients to remind them of upcoming appointments.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Attention to detail

Multi-tasking

Job description

An exciting opportunity has arisen to join the Nuclear Medicine Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week - expected to work following a rota pattern as required by service 8:30am - 4:30pm / 9am-5pm) and is a Band 3 role.

We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team which provides a comprehensive administrative and clerical service within our growing Nuclear Medicine Service. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills.

The Patient Access Co-ordinator will provide a high quality administrative support service to the Nuclear Medicine Department. The post holder will provide a broad range of support activities to ensure various administrative tasks are covered, booking outpatient appointments, covering face to face areas and essentially handling patient queries whilst working very closely with clinical teams.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling Appointments.

The Patient Access Co-ordinator will liaise closely with both clinical teams and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway and ensure national targets are met.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

The Nuclear Medicine Department is highly specialised and services include: thyroid clinic; general nuclear medicine; inpatient facilities and osteoporosis screening. The Department earns a significant amount of external income through its radio-pharmaceutical dispensary and has an international reputation for research and development.

The successful candidate will need to have excellent customer service skills , accuracy , attention to detail, ability to multi task and use initiative in a busy environment supporting a range to clinical teams.

Main Duties:
• Act as the first point of call for all patient access queries to the Trust.
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
• Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments. This may include contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone
• Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support)

Please see Job description for full details.


This advert closes on Sunday 17 Aug 2025