Patient Access Coordinator - Nuclear Medicine

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a Patient Access Coordinator to provide high-quality administrative support within the Nuclear Medicine Department. The successful candidate will handle patient queries, book appointments, and liaise closely with clinical teams to ensure efficient patient care. Strong communication and customer care skills are essential. This is a permanent, full-time role with a flexible work schedule.

Qualifications

• Experience in an administrative role, preferably in healthcare.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Provide comprehensive administrative support within the Nuclear Medicine Department.
• Handle patient queries and assist in booking outpatient appointments.
• Liaise with clinical teams to ensure timely appointments are scheduled.

Skills

Good communication skills

Ability to work under pressure

Excellent customer care skills

Job description

An exciting opportunity has arisen to join the Nuclear Medicine Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week - expected to work following a rota pattern as required by service 8:30am - 4:30pm / 9am-5pm) and is a Band 3 role.

We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team which provides a comprehensive administrative and clerical service within our growing Nuclear Medicine Service. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills.

The Patient Access Co-ordinator will provide a high quality administrative support service to the Nuclear Medicine Department. The post holder will provide a broad range of support activities to ensure various administrative tasks are covered, booking outpatient appointments, covering face to face areas and essentially handling patient queries whilst working very closely with clinical teams.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling Appointments.

The Patient Access Co-ordinator will liaise closely with both clinical teams and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway and ensure national targets are met.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

The Nuclear Medicine Department is highly specialised and services include: thyroid clinic; general nuclear medicine; inpatient facilities and osteoporosis screening. The Department earns a significant amount of external income through its radio-pharmaceutical dispensary and has an international reputation for research and development.

For further details / informal visits contact: Name: Taj Uddin Job title: Assistant Service Manager Email address: [e-mail]

If you have any questions regarding the role please feel free to contact:

Taj Uddin - [e-mail]

Jane Branch - [e-mail]