Patient Access Coordinator I, Patient Access, 16 Hours (Nights)

Boston Medical Center; Brighton; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Access Coordinator to join their team. This part-time role focuses on providing outstanding customer service while ensuring accurate patient registration and information management. You will be the first point of contact for patients, responsible for obtaining essential demographic and insurance details, as well as managing regulatory compliance. If you have a passion for healthcare and a knack for communication, this position offers a unique opportunity to make a difference in patients' experiences during their visits. Join a supportive team where your contributions will be valued and recognized.

Qualifications

• 2-4 years experience in healthcare with medical terminology and registration.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide exceptional customer service and accurately obtain patient information.
• Handle patient registration, insurance verification, and regulatory paperwork.

Skills

Customer Service Skills

Communication Skills

Multi-tasking Ability

Education

High School Graduate

Some College Preferred

Tools

Meditech

Job description

Patient Access Coordinator I, Patient Access, St. Elizabeth's Medical Center, 16 Hours (Nights)

Apply locations Brighton, MA time type Part time posted on Posted 5 Days Ago job requisition id 39312

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data (HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re-verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

SHIFT - Part-Time, Night Shift, 11 pm - 7:30 am / Saturday-Sunday

II. Job Relationships:

• Scheduling
• Pre certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

III. Authority:

IV. A. Responsibilities/Essential Functions:

1. Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
2. Obtains accurate patient information and enters into the Meditech computer system

• Chooses correct medical record number
• Verifies and updates all demographical information/date of birth-address-maiden name-social security number
• Verifies and updates all insurance information
• Accurate reason for visit
• Accurate physicians-primary care-attending-referring
• Accurate locations and status
• Accurate services
• Accurate occurrence codes

Obtains all regulatory data

• Health Care Proxy/advance directives
• HIPAA Notices
• Medicare secondary payer questions
• Medicare rights/secure horizon/blue cross 65/secure horizons
• Race and ethnic background

Obtains accurate insurance information according to policies

• Obtains accurate insurance name/address/telephone number and identification number
• Checks eligibility for several insurances according to policies
• Verifies insurance in the computer

Obtains signatures according to policies

• General consent of treatment
• HIPAA receipt of privacy notice
• Financial releases

Checks quality of own registrations daily

• Runs revenue log daily- corrects and passes into assigned lead

Assigns beds for patients according to service and diagnosis

• Keeps current census and accurate admission log
• Performs transfers and activations in a timely manner

Shows respect for confidentiality at all times

Answers phones with name and department within 3 rings

Knows all down time procedures

Is knowledgeable on death process

• Obtains report of death
• Fills out organ bank sheet and reports death to organ bank (except for ED)
• Fills out death certificate
• Fills out death log

Cross trains to several different areas of Patient Access registration

Assumes Patient Access front desk responsibilities as needed

Follows all departmental policies and procedures

B. Responsibilities/Non-Essential Functions:

1. Assures area they are working in is stocked for next shift
2. Cleans off printers at end of shift
3. Cleans off faxes
4. Assures food is out of refrigerator weekly
5. Tells supervisor if supplies are low
6. Cleans area where worked daily
7. Throws all confidential papers in recycle bin

V. Reporting Requirements:

Reports to Team Leaders/ Supervisor and Managers of Patient Access

Reports to Administrative Director of Patient Access

VI. Accountability:

• Accountable for exceptional customer services
• Accountable for accurate demographical and revenue cycle data entry
• Accountable for confidentiality
• Accountable for all regulatory requirements
• Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
• Accountable to check revenue log daily and to turn it in to a lead
• Accountable to follow all policies and procedures of the department and medical center
• Accountable for all essential and non-essential functions

VII. Qualifications:

Minimum Education: High School Graduate

Some College preferred

Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.

Minimum skills/abilities: Ability to multi-task

Excellent customer service skills

Excellent communication skills