Patient Access Coordinator

Integrated Care System; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospital trust in London is seeking a Patient Access Coordinator to join their Radiology Department. The successful candidate will be the first contact for patients, handle scheduling of appointments, and provide excellent customer service. This full-time position requires good communication skills, the ability to work under pressure, and availability for weekend work. Join a supportive team known for their high standards in patient care.

Qualifications

• Experience in a customer-focused environment.
• Knowledge of medical terminology.
• Experience in an administrative role within the NHS.

Responsibilities

• Act as the first point of call for all patient access queries.
• Be responsible for scheduling outpatient and elective admissions.
• Liaise with patients prior to their hospital visit.

Skills

Excellent communication skills

Organizational skills

Proficient IT skills

Ability to work under pressure

Customer care skills

Education

Good general education with English and Maths to GCSE standard

Relevant NVQ 3 or equivalent qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Guy's and St Thomas' NHS Foundation Trust

Patient Access Coordinator

The closing date is 10 August 2025

An exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory.

Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on rotational rota basis.

We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team to which provides a comprehensive administrative and clerical service within the main X-ray, Ultrasound, Computed Tomography (CT), Magnetic Resonance imaging (MRI), and X-ray department to welcome patient and book in patients at our reception areas. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills. The ability to work shift patterns and work as effectively as part of a team is essential.

Main duties of the job

4 x Patient Access Coordinator - Band 3 Position

An exciting opportunity has arisen within the Radiology Service.

The Imaging Radiology service employs over 185 staff and currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Pain Film X-Ray, Fluoroscopy and Interventional Radiology. In addition Radiology manages locations within the Evelina Unit for specialist Paediatric scanning and several areas within the Cancer Centre outpatients Department.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely andappropriate appointments according to their care pathway.

This role includes weekends.

About us

At Guy's and St Thomas' you'll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.

Job responsibilities

Main Duties- Act as the first point of call for all patient access queries to the Trust.- On receipt of all new referral letters ensure that the vetting process hasbeen followed in line with departmental guidelines.- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.- Liaise with patients prior to their hospital visit to ensure that a mutuallyconvenient date and time is agreed.- Ensure that patients are appropriately reminded of their appointments.This may include sending reminder letters or contacting patients bytelephone, up to seven days before their visit to re-confirm attendance inline with departmental protocols.- Ensure that departmental standards are met for patients receivingnotification or acknowledgement of their visit.- Provide a courteous and efficient point of contact for patients both face toface and over the telephone.- Ensure that each patient is treated as an individual and their individualneeds are met (ie: appropriate support is in place for their appointment,such as interpreting support).

- Cover reception and Face to Face areas and covering weekend shifts.

Person Specification

Qualifications/ Education

• Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience
• Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team
• Knowledge of medical terminology Experience of an administrative role within the NHS

Skills/ Knowledge/ Abilities

• Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Understanding of equal opportunities Understanding of confidentiality and its application and maintenance in and out of the workplace Proficient IT skills experience of using Microsoft Word, Excel and Outlook Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
• Knowledge of the key waiting times targets including 18 weeks Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust