Patient Access Clerk

South Tees; Tees Valley; On-site; GBP 11,000 - 12,000; Part time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a part-time Information Release Officer to support the patient access team. Based at The James Cook University Hospital, you will handle requests under the Data Protection Act, FOI Act, and Environmental Information Regulations, ensuring accurate, timely responses.

You will work in a busy office, demonstrating numeracy and literacy, collaboration with colleagues, and a proactive approach to deadlines.

Qualifications

• Proven ability to handle information with accuracy and speed.
• Ability to work in a busy office and meet deadlines.
• Good/documentation and record-keeping skills.

Responsibilities

• Process requests for release of information in line with Data Protection Act, FOI Act and Environmental Information Regulations.
• Provide a comprehensive information release service to internal and external stakeholders.
• Work as part of the patient access team to ensure timely responses.

Skills

Computer skills

Numerate

Good literacy

Education

GCSEs A-C or equivalent

NVQ 2 in Business Administration

Job description

Main area Corporate Services Grade Band 2 Contract Permanent Hours Part time - 17 hours per week (To be arranged) Job ref 328-CP-8184828-A

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 Per annum (pro rata) Salary period Yearly Closing 15/10/2026 23:59

Job overview

Based in a busy office environment, this is an opportunity to work with the patient access team. You will be providing a comprehensive service dealing with all requests for the release of information in accordance with the provisions of the Data Protection Act, Freedom of Information Act and the Environmental Information Regulations.

Main duties of the job

Our ideal person will need computer skills, be numerate and have a good standard of literacy. You must be prepared to work as a supportive and committed team member and display an enthusiastic and self-motivated attitude to ensure our deadlines are achieved. The workload is busy and you have to be able to work with speed and accuracy at all times.

Please note this post will close at sufficient applicants.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

• GCSE’s A-C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Knowledge

• Demonstrate ability to develop knowledge of hospital layout and manual handling which will be acquired through on the job instruction.
• Ability to record/ document information clearly in line with policy and procedure.
• Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation are required.

Experience

• Previous experience of working as part of a team
• Experience of working effectively in a busy environment.
• Experience of organising and prioritising own workload

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.