Patient Access Associate - German Speaker

Bionical Emas; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Bionical Emas is seeking a Patient Access Associate to support Health Care Professionals in accessing Compassionate Use Medicines. This role involves guiding requests for investigational medicines, ensuring compliance with regulations, and promoting patient centricity. Ideal candidates will have customer service experience, strong communication skills, and be native German speakers. Join a supportive team dedicated to improving patient access to treatments.

Benefits

25 days of vacation

Discretionary Annual Bonus

Health Insurance

Employee Assistance Programme

Hybrid/Flexible work

Qualifications

• Native German speaker required.
• Experience in a matrix organization preferred.
• Demonstrated commitment to improving patient access.

Responsibilities

• Primary contact for Health Care Professionals on Early Access Programs.
• Ensure compliance with regulatory requirements.
• Advise on the regulatory landscape.

Skills

Customer service experience

Strong relationship-building skills

Communication skills

Proactive problem solver

Tools

Microsoft Office

Job description

A Career with Purpose

Bionical Emas is a global Early Access Programs (EAP) and Clinical Trial Supply (CTS) group bringing life-changing medicines to patients around the world. Their range of services and capabilities benefit many of the world’s leading pharma and biotech companies.

At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.

About the Role

We have an opportunity for a Patient Access Associate to join our growing Early Access Programs team, supporting Health Care Professionals in accessing Compassionate Use Medicines on behalf of our pharmaceutical clients. In this role, you'll play a crucial part in guiding Health Care Professionals through the process of requesting investigational medicines — ensuring compliance with all regulatory requirements before shipment, and upholding our commitment to patient centricity.

What will your job look like?

• Be the primary point of contact for Health Care Professionals on Early Access Programs, helping them complete patient requests efficiently and accurately
  
• Manage interactions with professionalism and empathy — particularly in situations where customers may be distressed
  
• Advise on the regulatory landscape in each market (with support from the Patient Access Managers and Bionical Regulatory team)
  
• Ensure all quality, compliance, and country-specific regulatory requirements are met
  
• Actively promote patient centricity throughout all program interactions
  

What will you need to succeed?

• Previous customer service experience is essential
  
• Native German Speaker
• Demonstrated commitment to improving patient access to treatment
  
• Experience working in a matrix organisation
  
• Strong relationship-building and communication skills
  
• Proactive problem solver with the ability to anticipate issues and suggest practical solutions
  
• Proficiency in Microsoft Office and general digital literacy
  
• A compelling communicator who can manage expectations and drive positive outcomes
  

What will you get in return?

We want you to do your best work! We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximise your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

• 25 days of vacation
• Vacation days purchasing scheme
• 1 extra vacation day per each 3 years of service
• Discretionary Annual Bonus
• Sabbatical of 3 to 6 months (after 2 years of service)
• Life Insurance
• Health Insurance and Employee Assistance Programme
• Employee Support Networks – help us continue to build on our inclusive culture
• Hybrid/Flexible work

Does this sound like you?

It is time to apply, and we can’t wait to hear from you!

Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply!

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.

We Are Bionical Emas

We are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Bionical Emas’ management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance, please let us know by sending an email with your request to the recruitment team at [e-mail].

We Are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.

Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Bionical Emas’ use of your personal information. By applying for the above position, you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: Privacy Policy - Bionical Emasapplicable to your place of residence.

Powering the patient journey