Patient Access & Appointment Coordinator

Allscreens Nationwide Ltd; Harlow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking an experienced Booking Clerk to support appointment scheduling across designated specialities. The role focuses on accurate patient registration, adherence to data protection, and timely responses to appointment requests within RTT and 2WW targets.

The successful candidate will handle phone requests, maintain confidentiality, and work across multiple electronic booking systems while supporting with cross-cover for various clinics in a

Responsibilities

• Ensure accurate and confidential use of Cerner or other electronic booking system to register patients new to the Trust.
• Answer the phone and deal with appointment requests for designated speciality promptly.
• Follow Trust guidelines to book patients’ appointments, aiming for 18 Week RTT Pathway and 2 Week Wait compliance.
• Maintain confidentiality and data protection when entering patient details.
• Actively work on ASI and AFB lists for services and book OPAS within RTT and 2WW standards.
• Escalate issues with booking, clinics or software to team leads promptly.
• Book appointments from message pools promptly within target date and escalate as needed.
• Monitor speciality clinics and use capacity by managing patients from review lists.
• Develop ability to work on more than one electronic booking system and cross-cover specialities.
• Maintain confidentiality when speaking to patients on the telephone.
• Work as part of a team and independently with confidence in decision making.
• Communicate clearly with patients and multidisciplinary team members.
• Handle difficult conversations about short notice clinic cancellations professionally and calmly.
• Attempt to prevent PALS or complaints by escalating patient concerns to service teams.
• Be able to work across multiple OAD areas including phones and urgent tasks with prioritisation.
• Be diligent and organised in a fast-paced environment.
• Work collaboratively and take a bespoke approach to service support requirements.

Job description

Allscreens Nationwide Ltd in the United Kingdom is seeking an experienced Booking Clerk to support appointment scheduling across designated specialities. The role focuses on accurate patient registration, adherence to data protection, and timely responses to appointment requests within RTT and 2WW targets.

The successful candidate will handle phone requests, maintain confidentiality, and work across multiple electronic booking systems while supporting with cross-cover for various clinics in a