Patient Access and Booking Clerk

NHS; Abergele; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting secondment opportunity at Abergele Hospital within the Patient Access & Booking Centre, primarily focused on managing appointments and bookings in a busy call centre. The role demands excellent communication skills, the ability to multitask, and requires a candidate confident under pressure. Proficiency in Welsh is essential for this position, which offers a supportive and dynamic work environment.

Qualifications

• GCSE, NVQ3 or equivalent IT qualification required.
• Experience in Hospital/GP Practice, dealing with the public.
• Ability to speak Welsh is essential.

Responsibilities

• Provide an accurate and prompt administrative function for outpatient bookings.
• Act as the first point of contact for enquiries and referrals.
• Work as part of a multidisciplinary team to support patient-focused services.

Skills

Interpersonal skills

Ability to prioritise own workload

Ability to work under pressure

Knowledge of Data Protection Act

Education

GCSE, NVQ3 or Equivalent

IT Qualification

Tools

Microsoft Office

WPAS

Job description

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity is available to join the Patient Access & Booking Centre at Abergele Hospital on a secondment basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this post

Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide "first point of access" administration for all referrals in the Booking Centre.

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification
• IT or ECDL, Mandatory Training

Experience

• Hospital/GP Practice, Call Centre, dealing with general public, work as Team
• Working with Consultant/Clinical Staff, Waiting List Management

Skills

• Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
• Microsoft Office, WPAS

Knowledge

• Knowledge of Data Protection Act
• Knowledge of WPAS

Personal Qualities

• Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
• Evidence of professional development

Language

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.