PATHWAY TO IT SUPPORT TECHNICIAN

ClwydAlyn; St Asaph; On-site; GBP 23,000 - 33,000; Full time

Job summary

ClwydAlyn is seeking an IT support professional to join their mission tackling poverty across North Wales. This permanent role includes structured training, hands-on experience, and progression with certification in key IT disciplines, along with a supportive team environment that values Trust, Kindness, and Hope.

Benefits

Structured salary progression

25 days annual leave plus bank holidays

Health & wellbeing support

Free daily meals initiative

Cycle to work scheme

Qualifications

• BTEC Level 3, NVQ Level 3+, A Levels, or Degree in IT.
• Relevant IT certifications (CompTIA A+, Microsoft).
• Full UK driving licence and access to a car.

Responsibilities

• Provide IT helpdesk support and set up equipment.
• Manage user accounts and troubleshoot systems.
• Support infrastructure and security projects.

Skills

IT helpdesk support

Troubleshooting

Project support

User account management

Education

BTEC Level 3

Degree in IT

CompTIA A+

Microsoft Certification

Job description

Start Your Career in IT - and Make a Difference

Join ClwydAlyn, a values-led housing association on a mission to beat poverty across North Wales. Our IT Pathway offers a permanent role with structured training, clear development milestones, and meaningful work from day one.

What you’ll do:

• Provide IT helpdesk support and set up equipment
• Manage user accounts and troubleshoot systems
• Support infrastructure, security, and digital inclusion projects
• Gain hands-on experience, mentoring, and 35 hours of CPD per year
• Achieve certifications including ITIL 4, Microsoft 365, and Azure
  
  

What we offer:

• Structured salary progression: £23,582 → £28,138 → £32,155 (based on achieving pre-defined development stages and certifications)
• Permanent role with a detailed training and development plan
• 25 days annual leave plus bank holidays, rising to 30 after 5 years
• Pension with up to 8% matched employer contribution
• Health & wellbeing support, including counselling and mental health first aid
• Free daily meals initiative to support cost of living
• Cycle to work scheme and eye care vouchers
  
  

Entry requirements:

• BTEC Level 3, NVQ Level 3+, A Levels, or
• Degree in IT, CompTIA A+, Microsoft Certification, or other recognised IT qualification
• Full UK driving licence and access to a car (essential due to rural locations)
• Appointment subject to an Enhanced DBS check (arranged and paid for by ClwydAlyn)
  
  

You’ll join a supportive team that lives by the values of Trust, Kindness, and Hope. If you’re ready to start a meaningful career in IT, we’d love to hear from you.

Read the attached Job Overview to learn more about the role and what it’s like to work at ClwydAlyn.

Dechreuwch Eich Gyrfa yn TG - a Gwnewch Wahaniaeth

Ymunwch â ClwydAlyn, cymdeithas dai sy’n cael ei harwain gan werthoedd, gyda’r nod o drechu tlodi ledled Gogledd Cymru. Mae ein Llwybr TG yn cynnig rôl barhaol gyda hyfforddiant strwythuredig, cerrig milltir datblygu clir, a gwaith ystyrlon o’r diwrnod cyntaf.

Beth fyddwch chi’n ei wneud:

• Cefnogi desg gymorth TG a gosod offer
• Rheoli cyfrifon defnyddwyr a datrys problemau systemau
• Cefnogi prosiectau seilwaith, diogelwch a chynhwysiant digidol
• Ennill profiad ymarferol, mentora, a 35 awr o Ddatblygiad Proffesiynol Parhaus (DPP) y flwyddyn
• Ennill cymwysterau gan gynnwys ITIL 4, Microsoft 365 ac Azure
  
  

Yr hyn a gynigiwn:

• Cynnydd cyflog strwythuredig: £23,582 → £28,138 → £32,155 (yn seiliedig ar gyrraedd cerrig milltir datblygu penodol a chymwysterau)
• Rôl barhaol gyda chynllun hyfforddi a datblygu manwl
• 25 diwrnod o wyliau blynyddol ynghyd â gwyliau banc, yn cynyddu i 30 ar ôl 5 mlynedd
• Cynllun pensiwn gyda hyd at 8% o gyfraniad cyfatebol gan y cyflogwr
• Cymorth iechyd a llesiant, gan gynnwys cwnsela a chymorth iechyd meddwl
• Bwyd am ddim bob dydd i helpu gyda chostau byw
• Cynllun beicio i’r gwaith a thalebau gofal llygaid
  
  

Gofynion mynediad:

• BTEC Lefel 3, NVQ Lefel 3+, Safon Uwch, neu
• Gradd mewn TG, CompTIA A+, Tystysgrif Microsoft neu gymhwyster TG cydnabyddedig arall
• Trwydded yrru lawn yn y DU ac mynediad at gar (yn hanfodol oherwydd lleoliadau gwledig)
• Penodiad yn amodol ar wiriad DBS uwch (a drefnir ac a dalir gan ClwydAlyn)
  
  

Ymunwch â thîm cefnogol sy’n byw yn ôl gwerthoedd Ymddiriedaeth, Caredigrwydd a Gobaith. Os ydych chi’n barod i ddechrau gyrfa ystyrlon yn TG, byddem wrth ein bodd yn clywed gennych.

Darllenwch y Trosolwg Swydd ynghlwm i ddysgu mwy am y rôl a gweithio gyda ClwydAlyn.