Pathway Assistant | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare institution seeks a Pathway Assistant to provide top-quality reception and administration services. The role involves managing patient arrivals, scheduling appointments, and processing correspondence. Candidates should have previous administration experience and strong communication skills, with a commitment to delivering excellent patient care. This position offers opportunities for professional development in a supportive NHS environment.

Qualifications

• Experience of working in an NHS organisation is desirable.
• Strong communication skills with patients and colleagues are essential.
• Organisational skills and teamwork experience are preferred.

Responsibilities

• Greet and receive patients on reception.
• Organise patient appointments and coordinate scheduling.
• Process clinical correspondence in a timely manner.

Skills

Previous administration experience

Strong communication

Excellent team working

Negotiation skills

Organisational skills

Commitment to patient care

Job description

Overview

The Pathway Assistant role is an exciting opportunity to join our administration team which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible for greeting and arriving patients on reception, organising patient appointments and processing clinical correspondence in a timely manner.

Hours: Wednesday to Friday, 08:30 - 16:30.

Responsibilities

• Greet and receive patients on reception; manage patient arrival processes.
• Organise patient appointments and coordinate scheduling as part of the Patient Pathway team.
• Process clinical correspondence in a timely manner.

Qualifications and Skills

• Previous administration experience.
• Experience of working in an NHS organisation or a desire to work within a healthcare organisation.
• Strong communication with a range of patients and colleagues.
• Excellent team working, negotiation and organisational skills.
• Commitment to delivering excellent patient care.

Development and Opportunities

We offer excellent development opportunities for administration staff both within the Division and across the organisation.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Application and Closing Date

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application.

This advert closes on Thursday 11 Sep 2025.

Why UCLH

Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH top trust to work at in England – for the second year running. In the most recent NHS staff survey, UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.