Pathology Systems Manager

County Durham & Darlington NHS Foundation Trust; North East; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Pathology Systems Manager to join their Health Informatics team. This role involves supporting, configuring, and maintaining the Trust's core Pathology systems while leading a team to ensure high-quality service. The ideal candidate will have strong interpersonal skills, relevant experience in IM&T, and a commitment to delivering outstanding service in a dynamic environment.

Qualifications

• Degree level or equivalent experience in a relevant field.
• ITIL Foundation qualification or equivalent experience.
• Ability to communicate effectively in various situations.

Responsibilities

• Lead a team to manage core Pathology laboratory systems.
• Ensure systems are operational, secure, and compliant with Trust policies.
• Provide specialist advice on IT issues and future strategies.

Skills

Communication

Team Leadership

Problem Solving

Attention to Detail

Education

Degree level or equivalent experience

ITIL Foundation qualification

Tools

MS Office

Job description

Employer County Durham & Darlington NHS Foundation Trust Location Darlington, Durham, United Kingdom Salary Competitive Closing date 29 Jun 2025

Job summary

An exciting opportunity has arisen for a Pathology SystemsManager, with great interpersonal skills and a strong commitment to teamworking to join the Health Informatics team, delivering outstanding service forCounty Durham and Darlington NHS Foundation Trust.

The primary focus of the role will be the support,configuration and maintenance of the Trust's core Pathology systems, providinga high quality service built on your foundations as an experienced IM&Tprofessional.

Furthermore, your role is critical to the implementationof the Digital Strategy within the Trust's Pathology service, as the subjectmatter expert delivering complex programmes and the provision of high qualitysupport

Main duties of the job

The post holder will be expectedto lead a small team to comprehensively manage the Trusts core Pathologylaboratory systems in line with Trust policies and procedures as well asproviding support to any other secondary systems as requested.

The role is key in strategicplanning, implementation and technical development/configuration of the CoreSystems and Services, providing specialist advice and guidance for thePathology specialty and other users including General Practitioners and otherTrusts.

The post holder will work withinand promote Health Informatics working practices following ITIL best practicewill be ensuring configuration and administration. They will ensure CoreSystems are operating in a secure and compliant environment warranting disasterrecovery plans exist and are tested.

The post holder will provide line management toa team of support staff

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)

Job description

Job responsibilities

To support proactive systemmonitoring and management to ensure that core Pathology systems are functioningcorrectly, take appropriate remedial action where not the case, analysepatterns and raise incidents/concerns with Health Informatics colleagues orSystem Suppliers as required ensuring any corrective actions are applied andtested according to best practice (ITIL) procedures. This would include regularconversations with laboratory staff/management to understand systemsperformance.

To be responsiblefor the management of a secure suite of Pathology systems, compliant with Trustpolicies and procedures

To contribute to the production and maintenance oftechnical documentation and operational procedures.

To ensure that the minimum downtime results from systemfailure, taking personal responsibility for ensuring action is taken as soon asis practically possible.

To work with colleagues to proactivelymaintain system infrastructure in a secure and non-vulnerable state, assessingrisk, designing Disaster Recovery plans and periodically scenario testing toprovide assurance to the service and Trust.

Support of service modernisation through the implementation of technology.

The role will provide advice to executive bodies, the service and wider Trustgroups on Pathology IT issues and future strategies based on changingtechnologies and legislation or guidelines; ensuring that digital solutionscontinue to meet user and stakeholder needs, ensuring minimal clinical risk topatients

To design and development ad-hoc and periodic reporting using recognisedreporting tool

To provide line management, including appraisal anddevelopment planning, to a small team assisting you in the delivery ofPathology System Management

Job description
Job responsibilities

To support proactive systemmonitoring and management to ensure that core Pathology systems are functioningcorrectly, take appropriate remedial action where not the case, analysepatterns and raise incidents/concerns with Health Informatics colleagues orSystem Suppliers as required ensuring any corrective actions are applied andtested according to best practice (ITIL) procedures. This would include regularconversations with laboratory staff/management to understand systemsperformance.

To be responsiblefor the management of a secure suite of Pathology systems, compliant with Trustpolicies and procedures

To contribute to the production and maintenance oftechnical documentation and operational procedures.

To ensure that the minimum downtime results from systemfailure, taking personal responsibility for ensuring action is taken as soon asis practically possible.

To work with colleagues to proactivelymaintain system infrastructure in a secure and non-vulnerable state, assessingrisk, designing Disaster Recovery plans and periodically scenario testing toprovide assurance to the service and Trust.

Support of service modernisation through the implementation of technology.

The role will provide advice to executive bodies, the service and wider Trustgroups on Pathology IT issues and future strategies based on changingtechnologies and legislation or guidelines; ensuring that digital solutionscontinue to meet user and stakeholder needs, ensuring minimal clinical risk topatients

To design and development ad-hoc and periodic reporting using recognisedreporting tool

To provide line management, including appraisal anddevelopment planning, to a small team assisting you in the delivery ofPathology System Management

Person Specification

Special Skills and Knowledge

Essential

• Ability to communicate effectively, politely and with courtesy, both verbally and in writing, with staff in a range of positions.
• Ability to work under pressure and to agreed deadlines.
• Knowledge of Information Governance/Data Protection/Caldicott.
• Demonstrate alignment with the values and beliefs of the Trust.
• Ability to lead and work within a team, being adaptable and flexible across working hours when required.
• Reliable, responsible and organised.
• Effective user of MS Office applications, particularly Outlook, Teams, Word and Excel.

Special Requirements

Essential

• Commitment to developing own expertise.
• To keep up to date with current clinical and technical advances and relevant management practices; to be advised of same by peers and more senior clinicians within the Trust.
• Able to travel independently between Trust sites.

Qualifications

Essential

• Educated to degree level or equivalent experience.
• ITIL Foundation qualification or equivalent relevant experience.

Desirable

• Qualification in Biomedical Science or Information Technology.
• Prince2/MSP qualified.
• Evidence of Continued Professional Development.

Experience

Essential

• Management of systems in an integrated environment.
• Extensive experience of problem identification, resolution and end user support.
• Line management experience - including leading, motivating and developing others.
• Experience of developing, maintaining and testing Disaster Recovery plans.

Desirable

• Management of clinical systems ideally in a Pathology or clinical environment.
• Experience of report development and maintenance, in particular using Business Objects

Person Specification
Special Skills and Knowledge

Essential

• Ability to communicate effectively, politely and with courtesy, both verbally and in writing, with staff in a range of positions.
• Ability to work under pressure and to agreed deadlines.
• Knowledge of Information Governance/Data Protection/Caldicott.
• Demonstrate alignment with the values and beliefs of the Trust.
• Ability to lead and work within a team, being adaptable and flexible across working hours when required.
• Reliable, responsible and organised.
• Effective user of MS Office applications, particularly Outlook, Teams, Word and Excel.

Special Requirements

Essential

• Commitment to developing own expertise.
• To keep up to date with current clinical and technical advances and relevant management practices; to be advised of same by peers and more senior clinicians within the Trust.
• Able to travel independently between Trust sites.

Qualifications

Essential

• Educated to degree level or equivalent experience.
• ITIL Foundation qualification or equivalent relevant experience.

Desirable

• Qualification in Biomedical Science or Information Technology.
• Prince2/MSP qualified.
• Evidence of Continued Professional Development.

Experience

Essential

• Management of systems in an integrated environment.
• Extensive experience of problem identification, resolution and end user support.
• Line management experience - including leading, motivating and developing others.
• Experience of developing, maintaining and testing Disaster Recovery plans.

Desirable

• Management of clinical systems ideally in a Pathology or clinical environment.
• Experience of report development and maintenance, in particular using Business Objects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust
Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

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