Pathology Receptionist

University Hospitals of Derby and Burton NHS Foundation Trust; Palterton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the dedicated team as a Pathology Receptionist at a leading NHS Trust, where you will deliver exceptional service in our Reception/Phlebotomy Outpatients department. Your role will involve efficiently managing patient bookings and administrative tasks while providing excellent customer service amid a fast-paced environment.

Benefits

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Qualifications

• GCSE English or equivalent required.
• Good IT skills essential.
• NVQ level II in Customer Services desirable.

Responsibilities

• Provide efficient reception service to patients and visitors.
• Book-in patients and maintain confidentiality.
• Handle administrative tasks like filing and arranging appointments.

Skills

IT skills

Multitasking

Communication

Education

GCSE English or equivalent

Job description

As a Pathology Receptionist you will be joining our existing friendly and hardworking team in the Reception/Phlebotomy Outpatients department at the Chesterfield site of Derbyshire Pathology.

You should hold GCSE English or equivalent and have good IT skills. An NVQ level II in Customer Services and/or experience of admin work/customer services/telephone enquiries is desirable but not essential as full training will be given.

This is an administrative patient/customer facing role and you would be expected to provide efficient, effective and friendly reception service to patients and visitors attending the Pathology/Phlebotomy department.

You will be expected to stand and/or sit for extended periods whilst dealing with patients, telephone calls, computer work and stock so the ability to multitask and work flexibly is essential.

You will provide both face to face and telephone reception services using written and verbal communication to liaise with patents, staff, ward/units, directorates and external agencies to support an efficient patient service.

You will book-in patients by checking and using the correct demographics to record and create appointments using trust applications to forward the patients pathway maintaining confidentiality at all times

• Transport and ambulances can be arranged for patients who attend the department
• Administration tasks such as filing, photocopying, fault reporting, taxi logs, visitors book and arranging follow up appointments are completed daily
• Maintain the GP/ward stock/Phlebotomy area consumables keeping a clean, tidy and safe environment
• You must be flexible to cover annual leave and sickness to support the needs of the service
  
  

Closing date of applications: 23 June 2025

Interview date: 07 July 2025

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
  
  

For further details / informal visits contact: Name: Rebecca Develin Hill Job title: Support Services Team Manager Email address: [e-mail] Telephone number: 01246512253