Patch Manager (NIHE)

hays-gcj-v4-pd-online; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading social landlord in Northern Ireland is seeking a Patch Manager to manage housing services in Belfast. The role involves overseeing tenancy management, ensuring high standards of customer service, and liaising with various stakeholders. This opportunity includes immediate start and weekly pay through Hays.

Benefits

Immediate start

Paid weekly

Qualifications

• Degree with 1 year, B-Tech with 2 years, or 5 GCSEs with 3 years housing management experience required.
• Relevant experience in a front-line customer support environment needed.
• Proven ability to work in a customer-focused environment.

Responsibilities

• Manage tenancy termination, commencement, and existing tenancies.
• Handle planned maintenance and customer payments.
• Liaise with leaseholders and manage void properties.

Skills

Customer-focused service

Problem-solving

Effective communication

Education

Degree-level qualification

B-Tech Higher level qualification

5 GCSEs or equivalent

Job description

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The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Belfast.

Your new role

You will provide a customer-focused housing management service which will include:

Tenancy Management & Sustainment:

• Tenancy termination & management of Housing Executive empty properties (voids);
• Tenancy commencement activities;
• Management of existing and new tenancies and other tenure types within Housing Executive-managed estates/properties;
• Secure tenants seeking transfers to other social housing;
• Succession, assignment, joint tenancy & direct exchange applications;
• Collection and rent account management for new, existing, and outgoing tenants.

Estate Management:

• Planned maintenance, customer payments, and associated consultation;
• Organising, recording, and monitoring decant and other arrangements for tenants;
• Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch.

What you'll need to succeed

To be considered, you must possess:

• A degree-level qualification with at least 1 year's relevant experience, or
• A B-Tech Higher level qualification with at least 2 years' relevant experience, or
• 5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language, with at least 3 years' relevant experience.

Relevant experience must be directly related to housing management and gained within a front-line customer support environment. You should have:

• Experience of working in a customer-focused environment with a proven ability to deliver high standards of customer service;
• Ability to work effectively with partners and develop professional relationships across a wide range of services;
• Good problem-solving skills, taking a pragmatic approach to understanding and solving complex issues;
• Ability to manage and prioritize a challenging workload with diverse responsibilities;
• Effective communication skills with customers and professionals in challenging situations.

What you'll get in return

This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid weekly via Hays for all hours worked.