Pastoral Support Officer (Aspire Primary SEN School - Croydon)

Horizon Care and Education; Croydon; On-site; GBP 29,000; Full time

Job summary

A leading educational institution in Croydon is seeking a compassionate Pastoral Support Officer to enhance pupil outcomes and promote emotional well-being. The role involves working closely with pupils, families, and staff to ensure a safe and supportive environment. Ideal candidates will have experience with SEMH/SLCN challenges and strong interpersonal skills. Join a dedicated team that values professional growth and offers competitive benefits.

Benefits

Occupational Sick Pay

Christmas Bonus

Blue Light Card

Colleague Referral Scheme

Financial Wellbeing Service

Life Assurance

Employee Assistance Programme

High-Quality CPD Opportunities

Qualifications

• Experience working with children or young people with SEMH/SLCN.
• Good knowledge of safeguarding and behaviour management.

Responsibilities

• Support the Pastoral Lead in promoting high standards of behaviour.
• Monitor attendance and engage with families to improve attendance.
• Assist with safeguarding concerns and build trusted relationships.

Skills

Interpersonal Skills

Emotional Resilience

Solution-Focused Attitude

Job description

Pastoral Support Officer (Aspire Primary SEN School - Croydon)

Job Title: Pastoral Support Officer

Hours: Full time, 37.5 hours per week & term time only

Salary: £28,477 pa

Location: Aspire Primary SEN School - Croydon

Bright Futures, Inspired By You.

We are looking for a reliable, compassionate, and proactive Pastoral Support Officer to join our team at Aspire Primary School in Croydon. You will work closely with the Pastoral Lead to support pupils across KS1-KS2 in our independent SEMH and SLCN school. This role is vital in maintaining high standards of behaviour, attendance, and safeguarding.

You will work directly with pupils, families, and staff to provide practical support that improves pupil outcomes and promotes emotional well-being and safety. The successful candidate will be committed to ensuring all children feel safe, valued, and ready to learn.

Key Responsibilities

1. Support the Pastoral Lead in promoting and maintaining high standards of behaviour across the school.
2. Monitor attendance and punctuality; engage with families to improve attendance where necessary.
3. Help address safeguarding concerns by liaising with the DSL and following school policies and procedures.
4. Build trusted relationships with pupils, acting as a key adult for emotional regulation and daily support.
5. Assist with restorative conversations, de-escalation, and reflection following behaviour incidents.
6. Work with teaching and support staff to ensure a consistent approach to behaviour management.
7. Assist with supervision during transitions, break/lunch times, and at the start and end of the day.
8. Support the delivery of behaviour or emotional literacy interventions where appropriate.
9. Maintain pastoral records, including behaviour logs, safeguarding notes, and attendance reports.
10. Attend and contribute to safeguarding and multi-agency meetings when required.

Ideal Candidate Will Have

• Experience working with children or young people with SEMH/SLCN, behaviour, or attendance challenges.
• Good knowledge of safeguarding, child protection, and behaviour management strategies.
• Strong interpersonal skills and the ability to build positive relationships with pupils and families.
• Emotional resilience, patience, and a solution-focused attitude.
• Ability to stay calm and professional in challenging situations.

Why work for us?

• Competitive pay rates
• Occupational sick pay
• Christmas bonus
• Blue Light Card
• Colleague referral scheme with cash rewards – earn up to £2500 per referral!
• Financial wellbeing service
• Life Assurance
• Tastecard - savings on dining, cinema tickets, supermarkets, and UK attractions!
• Opportunities for career progression through our Education Academy and ongoing training.
• Comprehensive induction including face-to-face training, online modules, shadowing, and local induction.
• Face-to-face therapeutic training via our SHINE programme.
• Access to free online courses on various topics.
• Employee assistance programme – free, confidential support via Bupa.
• Supportive management and senior leaders.
• High-quality CPD opportunities.
• Free eye checks.
• Community and wellbeing support.

We’re in this together. To start your education journey with Horizon, click 'apply now'! This post is subject to a satisfactory criminal record check and references. Closing date: Friday 16th May.