Passenger Services Agent - Spanish Speakers

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals, and baggage services. You will ensure that Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards, and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

Hours of Work: Part-time (18.75h/week) - lates only

As a Passenger Services Agent, you will be responsible for the smooth running of the daily operation, ensuring service commitments such as customer service standards and other standards specified in the SLA or defined in practice, on-time performance, and delay recovery in the most cost-effective manner. You will ensure that all Airline Customer, Cobalt, HAL, and other relevant procedures are met without compromising health & safety and security regulations.

You will also ensure that we provide best-in-class customer service delivery for our customer airlines and handle airline or passenger complaints/claims in an efficient, timely, and customer-focused way in coordination with or support of the customer airline's policy.

Minimum Requirements:

1. Fluent in Spanish (Essential)
2. Right to Work in the UK
3. Lates start - shifts from 4pm
4. Educated to at least 'GCSE' level standard or equivalent
5. Knowledge of passenger services processes and customer airline operational procedures preferred
6. Excellent customer service attitude and skills, with highly developed communication skills
7. At least 2 years' experience of working in a customer service environment
8. Basic IT skills
9. Cultural awareness

Due to the nature of the role, you will be required to submit the following documents to be considered for an interview:

1. Document confirming your right to work in the UK (a passport - original and copy if you are shortlisted for an interview) and all relevant Home Office documents if applicable
2. Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
3. Your HMRC 5 Year History letter - obtained on the HMRC website or HMRC app

Unfortunately, you cannot be considered for an interview without these documents, so please only apply if you can present the documents.