Passenger Services Agent - Spanish Speakers

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 10,000 - 40,000; Part time

Job summary

An energetic team is seeking vibrant Spanish-speaking Passenger Services Agents at London Heathrow Airport. This part-time role involves ensuring the smooth operation of passenger services, meeting customer satisfaction standards, and providing best-in-class service. Ideal candidates will have a strong customer service background, basic IT skills, and cultural awareness. Join this dynamic environment where your contributions will enhance the travel experience for passengers and airlines alike. If you are passionate about customer service and fluent in Spanish, this opportunity is perfect for you!

Qualifications

• Fluent in Spanish is essential for this role.
• At least 2 years of experience in a customer service environment.

Responsibilities

• Ensure smooth daily operations within Passenger Services.
• Handle complaints efficiently and provide excellent customer service.

Skills

Fluent in Spanish

Customer service skills

Basic IT skills

Cultural awareness

Education

GCSE level or equivalent

Job description

Passenger Services Agent – Part-time – Spanish Speakers

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

Hours of Work: Part-time (18.75h/week) – lates only

Limited positions available

Passenger Service Agent Responsibilities:

• Responsible for the smooth running of the daily operation within Passenger Services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost-effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
• Ensuring that we are providing best in class customer service delivery for our customer airlines.
• Handle airline or passenger complaints/claims in an efficient, timely and customer-focused way in coordination with or support of the customer airline’s policy.

Passenger Service Agent Requirements:

• Fluent in Spanish (Essential)
• Right to Work in the UK
• Lates start - shifts from 4pm.
• Educated to at least ‘GCSE’ level standard or equivalent
• Knowledge of passenger services processes and customer airline operational procedures preferred
• Excellent customer service attitude and skills and highly developed communication skills
• At least 2 years’ experience of working in a customer service environment
• Basic IT skills
• Cultural awareness

Due to the nature of the role, you will be required to submit the following documents to be considered for interview:

• Document confirming your right to work in the UK (a passport - original and copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
• Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
• Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app

Unfortunately, you cannot be considered for interview without these documents so please only apply if you can present the documents.