Passenger Services Agent - Spanish Speakers

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airport services company is seeking fluent Spanish-speaking Passenger Services Agents for part-time roles at London Heathrow Airport. Responsibilities include managing customer service operations, handling complaints, and ensuring service standards are met. Candidates must have at least 2 years of customer service experience and be educated to GCSE level or equivalent. The position requires the right to work in the UK and basic IT skills. Limited positions available with shifts starting from 4 PM.

Qualifications

• Fluent in Spanish is essential.
• Right to Work in the UK required.
• At least 2 years' experience in customer service.

Responsibilities

• Manage daily operations within Passenger Services efficiently.
• Provide best-in-class customer service.
• Handle airline or passenger complaints timely.

Skills

Fluent in Spanish

Excellent customer service

Communication skills

Cultural awareness

Education

Educated to at least GCSE level or equivalent

Tools

Basic IT skills

Job description

Passenger Services Agent - Part-time - Spanish Speakers

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals, and baggage services. Ensure Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, quality standards, and performance targets to ensure overall customer satisfaction alongside operational cost efficiency.

Hours of Work: Part-time (18.75h/week) - lates only

Limited positions available

Passenger Service Agent Responsibilities

• Manage the daily operations within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals, and baggage services. Ensure service commitments are met efficiently, adhering to customer service standards, safety, and security regulations.
• Provide best-in-class customer service for our airline clients.
• Handle airline or passenger complaints and claims in a timely, efficient, and customer-focused manner, supporting airline policies.

Passenger Service Agent Requirements

• Fluent in Spanish (Essential)
• Right to Work in the UK
• Lates start - shifts from 4pm
• Educated to at least GCSE level or equivalent
• Knowledge of passenger service processes and airline operations preferred
• Excellent customer service and communication skills
• At least 2 years' experience in customer service
• Basic IT skills
• Cultural awareness

Required Documents

To be considered for an interview, you must submit:

• Proof of right to work in the UK (passport or relevant documents)
• Proof of NI number (payslip or P60)
• HMRC 5 Year History letter

Note: Applications without these documents will not be considered.