Passenger Services Agent - Spanish Speakers

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in passenger services is seeking vibrant and fluent Spanish-speaking individuals for part-time roles as Passenger Services Agents at London Heathrow Airport. Responsibilities include check-in, boarding, customer service, and handling complaints. Candidates must have the right to work in the UK and possess at least two years of customer service experience.

Qualifications

• Minimum of 2 years' experience in customer service.
• Knowledge of passenger services processes and airline operations preferred.
• Right to Work in the UK.

Responsibilities

• Ensuring the smooth operation within Passenger Services, including check-in and boarding.
• Providing best-in-class customer service for our airline clients.
• Handling airline or passenger complaints efficiently.

Skills

Fluent in Spanish

Excellent customer service

Communication skills

Cultural awareness

Education

Educated to at least GCSE level or equivalent

Tools

Basic IT skills

Job description

Passenger Services Agent - Part-time - Spanish Speakers

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at London Heathrow Airport!

You will partake in all activities within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals, and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, quality standards, and performance targets to ensure overall customer satisfaction alongside operational cost efficiency.

Hours of Work: Part-time (18.75h/week) - lates only

Limited positions available

Passenger Service Agent Responsibilities

• Ensuring the smooth operation within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals, and baggage services, meeting service commitments efficiently and safely.
• Providing best-in-class customer service for our airline clients.
• Handling airline or passenger complaints/claims efficiently and customer-focused, in coordination with airline policies.

Passenger Service Agent Requirements

• Fluent in Spanish (Essential)
• Right to Work in the UK
• Availability for late shifts starting from 4pm
• Educated to at least GCSE level or equivalent
• Knowledge of passenger services processes and airline operations preferred
• Excellent customer service and communication skills
• Minimum of 2 years' experience in customer service
• Basic IT skills
• Cultural awareness

Required Documents

To be considered for an interview, please submit the following documents:

• Proof of right to work in the UK (passport - original and copy if shortlisted, and relevant Home Office documents if applicable)
• Proof of NI number (payslip from last 3 months or P60)
• HMRC 5 Year History letter (available on HMRC website or app)

Please only apply if you can provide these documents, as they are required for consideration.