Passenger Services Agent - Spanish Speakers

Cobalt Ground Solutions Ltd; Hounslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic airport services company is seeking a part-time Passenger Services Agent fluent in Spanish to join their team at London Heathrow Airport. Responsibilities include overseeing daily operations, ensuring excellent customer service, and handling complaints effectively. Candidates must have the right to work in the UK and at least 2 years of customer service experience. Availability for lates starting from 4pm is essential.

Qualifications

• Fluent in Spanish is essential.
• Right to Work in the UK is required.
• At least 2 years' experience in a customer service environment.
• Knowledge of passenger services preferred.

Responsibilities

• Responsible for daily operations within Passenger Services.
• Ensure best in class customer service delivery.
• Handle airline or passenger complaints efficiently.

Skills

Fluent in Spanish

Excellent customer service attitude

Highly developed communication skills

Basic IT skills

Cultural awareness

Education

GCSE level standard or equivalent

Job description

Overview

Passenger Services Agent - Part-time - Spanish Speakers

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

Hours of Work: Part-time (18.75h/week) - lates only

Limited positions available

Responsibilities

• Responsible for the smooth running of the daily operation within Passenger Services, including check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
• Ensuring that we are providing best in class customer service delivery for our customer airlines.
• Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.

Requirements

• Fluent in Spanish (Essential)
• Right to Work in the UK
• Lates start - shifts from 4pm.
• Educated to at least 'GCSE' level standard or equivalent
• Knowledge of passenger services processes and customer airline operational procedures preferred
• Excellent customer service attitude and skills and highly developed communication skills
• At least 2 years' experience of working in a customer service environment
• Basic IT skills
• Cultural awareness

Documents required for interview

• Document confirming your right to work in the UK (a passport - original and copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
• Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
• Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app

Note: Unfortunately, you cannot be considered for interview without these documents, so please only apply if you can present the documents.