Passenger Service Agents: Manchester

Jet2.com - Dart Group PLC; Manchester; On-site; Full time

Job summary

Join a dynamic Ground Operations Team at a leading airline as a Passenger Service Agent. This role is pivotal in delivering exceptional customer service at Manchester Airport, where you will greet travelers, assist with check-ins, and ensure timely departures. Enjoy a supportive work environment with flexible shifts, generous holiday entitlement, and a variety of perks including free parking and colleague discounts. If you're passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to shine and make a difference in travelers' experiences.

Benefits

Free Car Parking

Rest Areas

Free Refreshments

Discretionary Profit Share Bonus

34 Days Holiday Entitlement

Recommend a Friend Scheme

Colleague Discounts

Annual Pay Review

Paid Training Course

Qualifications

• No previous experience necessary; passion for customer service is key.
• Adaptable, self-motivated individuals with good time management skills.

Responsibilities

• Provide warm and friendly welcome to customers at the airport.
• Check-in customers, issue boarding passes, and assist at kiosks.
• Ensure flights depart on time and follow safety procedures.

Skills

Customer Service

Time Management

Problem Solving

Adaptability

Job description

As a member of our Ground Operations Team at Manchester Airport, our Passenger Service Agents play a crucial role in ensuring that fantastic customer service is delivered to our all-important customers.

Why join Jet2.com as a Passenger Service Agent?

We offer our valued Passenger Service Agent colleagues a range of benefits including:

• Hourly rate of £13.19 per hour, plus an extra £3.30 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
• Free Car Parking for all our colleagues at the airport.
• Rest areas to relax during breaks and free refreshments during your shift.
• Discretionary profit share bonus scheme.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, our famous Red uniform, paid training course & much more!

What will you do as a Passenger Service Agent?

• Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
• Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
• Board our flights to ensure our flights depart on time.
• Follow the necessary safety and security procedures.
• Effectively support our customers and our operation in times of disruption and delays.
• Demonstrate a proactive approach to problem solving, working to resolve issues and overcome challenges.
• Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.

We offer 30 hours per week contracts on a Fixed term contract basis until November 2025.

This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive your roster 4 weeks in advance.

What skills will I need?

This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary - if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today!