Passenger Service Agents: Manchester

TN United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Passenger Service Agents to join their Ground Operations Team at Manchester Airport. This role is perfect for those who thrive in a dynamic environment and have a passion for delivering exceptional customer service. You will be the first point of contact for travelers, ensuring they feel welcomed and supported from check-in to boarding. Enjoy a competitive hourly rate, generous holiday entitlement, and a range of perks including free refreshments and colleague discounts. If you're ready to make a difference and work in a vibrant team, this opportunity is for you!

Benefits

Free car parking

Free refreshments

Discretionary profit share bonus

34 days holiday entitlement

Recommend a Friend scheme

Pension scheme

Colleague discounts

Annual pay reviews

Paid training courses

Qualifications

• No prior experience necessary—passion for customer service is key.
• Ability to work in a fast-paced, physically demanding environment.

Responsibilities

• Provide a warm and friendly welcome to customers at the airport.
• Check-in customers, issue boarding passes, and assist at kiosks.
• Communicate effectively to ensure customer satisfaction.

Skills

Customer Service

Time Management

Adaptability

Job description

Job Description:

As a member of our Ground Operations Team at Manchester Airport, our Passenger Service Agents play a crucial role in ensuring that excellent customer service is delivered to our all-important customers.

Why join Jet2.com as a Passenger Service Agent?

• Hourly rate of £13.19 per hour, with an additional £3.30 per hour for unsociable hours (between 11:00 pm - 04:59 am).
• Free car parking for all colleagues at the airport.
• Rest areas to relax during breaks and free refreshments during your shift.
• Discretionary profit share bonus scheme.
• 34 days holiday entitlement per year (pro-rata for part-time).
• Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay reviews, our iconic Red uniform, paid training courses, and more!

What will you do as a Passenger Service Agent?

• Provide a warm and friendly welcome to our customers arriving at the airport & greeting them back from their holiday.
• Check-in customers for their flights, issue boarding passes, check passports and travel documents, and assist at Self Service kiosks.
• Board flights to ensure timely departures.
• Follow safety and security procedures.
• Support customers and operations during disruptions and delays.
• Proactively resolve issues and overcome challenges.
• Communicate effectively, maintaining a friendly and professional approach to make every customer feel like a VIP.

We offer a 30-hour per week contract on a Fixed-term basis until November 2025. This role involves shift work in a rolling 4 on, 2 off pattern, including early mornings, late evenings, weekends, and bank holidays. Rostered 4 weeks in advance.

What skills will I need?

• This role is physically demanding, requiring support in a fast-paced environment. We seek adaptable, self-motivated individuals with good time management skills.
• No prior experience necessary—if you have a passion for Customer Service, enjoy resolving complex issues, and thrive in a team, apply today!

Note: Only one application is permitted for the Summer 2025 opportunities at each airport.