Passenger Service Agent – Restricted mobility – EDI Airport

First Call Contract Services, Ltd.; City of Edinburgh; On-site; Full time

Job summary

A leading aviation recruitment company seeks a Passenger Service Agent to assist passengers with restricted mobility at Edinburgh Airport. Responsibilities include greeting passengers, assisting with check-in and security, and ensuring the cleanliness of equipment. Ideal candidates should have excellent communication skills, a strong customer service background, and a great work ethic.

Qualifications

• Great work ethic.
• Full UK Driving licence (desirable).
• Previous airport experience is an advantage.

Responsibilities

• Meet and greet arriving/departing passengers with Restricted Mobility.
• Assist passengers at airline check-in and airport security.
• Ensure that all necessary paperwork is completed legibly.

Skills

Excellent communication skills

Strong Customer Service

Self-motivated

Ability to multitask

Job description

Passenger Service Agent - Restricted Mobility - Edinburgh Airport

Shifts: 4 ON 2 OFF DAYS 03:00AM - 23:00PM. DAY RATE PAY: £12.21

Shifts: 4 ON 4 OFF NIGHTS 20:00PM - 08:00AM. NIGHT SHIFT PAY: £12.71

Responsibilities:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.

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First Call Aviation is a specialist division of First Call Contract Services Limited.