Passenger Service Agent (PRM) - Luton Airport

TN United Kingdom; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a prestigious client at Luton Airport as a Passenger Service Agent! This exciting role offers the chance to work in the aviation sector with all necessary training provided. Enjoy a competitive pay rate, flexible shifts with a 4-on/4-off pattern, and clear career pathways leading to management roles. Be part of a dynamic team that values professionalism, customer service, and a great work ethic. If you have a genuine interest in aviation and are ready to take your career to new heights, this opportunity is perfect for you!

Qualifications

• Strong customer service skills and a great work ethic are essential.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Assist passengers with luggage and escort them through the airport.
• Complete daily equipment checks and maintain operational reliability.

Skills

Customer Service

Multitasking

Self-motivated

Work Ethic

Job description

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Client:

Optime Group

Location:

Luton, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

6ff67b145822

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Optime Group are proudly working in partnership with a well-known Luton Airport ground handling business to recruit a team of Passenger Service Agents.

Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Luton Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Whats on offer:

• Rate of pay: £13.02 per hour (Day Shifts), £13.54 per hour (Night Shifts)
• Shift Pattern: 4-on / 4-off
• Hours: 12-hour shifts
• Temp to Perm (performance-based)

Start Date:

• 19th May 2025

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Great work ethic.
• Strong Customer Service
• Self-motivated and willing to work using your own initiative.
• Full UK Driving licence (desirable).
• The ability to multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.