Passenger Service Agent (PRM) - Gatwick Airport

Optime Group; Crawley; On-site; GBP 29,000 - 32,000; Full time

Job summary

Optime Group seeks a Passenger Service Agent at Gatwick Airport to assist travelers needing special assistance. The role requires excellent communication and customer service skills, with responsibilities including escorting passengers and maintaining equipment. Full training is provided, and the position offers a flexible 5-on/3-off work schedule.

Benefits

Full training provided

Airport pass provided

Temp to Perm opportunity

Weekly pay

Qualifications

• Great work ethic and excellent communication skills.
• Strong customer service approach; self-motivated and proactive.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Assist special assistance passengers through the airport.
• Complete Daily Equipment Check Sheet and report defects.
• Ensure cleanliness of wheelchairs and buggies.

Skills

Communication

Customer Service

Multitasking

Self-motivation

Job description

Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent, you’ll support travellers who need special assistance – helping them through the airport with care and professionalism.

Planned Start Dates: June 2025

What’s on offer:

• £14.01 per hour (paid weekly)
• 40 hours per week
• 5-on / 3-off rolling rota (shifts fall between 3am and 11pm)
• Average of 8 hour shifts each day
• Weekly pay (every Friday)
• Full training and airport pass provided.
• Temp to Perm (performance-based)

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 03:00am.This could be subject to change!

Anexampleof the shift hours:

Day 1: 04:00–14:00
Day 2: 04:00–13:00
Day 3: 05:00–13:00
Day 4: 13:00–23:00
Day 5: 10:00–19:00
3 days off


Key responsibilities:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.

What you’ll need:

• Great work ethic
• Excellent communication skills
• Strong customer service approach
• Self-motivated and proactive
• Ability to multitask and stay calm under pressure
• Valid manual UK driving licence (preferable)
• Previous airport experience (advantageous but not essential)
• Desirable languages: Urdu, Hindi, Gujarati
• UK Settled Status (if applicable)
• 5-year address history
• 5-year reference history
• Must pass a basic DBS check post-interview (as per CAA regulations)

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!

Optime Group is acting as an Employment Business in relation to this vacancy.