Passenger Service Agent

First Call Contract Services Limited; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

First Call Aviation is hiring for multiple full and part-time positions at Edinburgh Airport for individuals to assist passengers with restricted mobility. This role requires flexibility, great communication skills, and the ability to work shifts. Employees will enjoy various benefits and a supportive team environment that values a memorable passenger experience.

Benefits

Free parking once Blue Pass is issued

Access to high street discounts

Long Service Awards

Employee Assistance Programme

Qualifications

• Self-starter with great communication skills.
• Able to work within a team and independently.
• Ability to lift passengers following safety guidelines.

Responsibilities

• Meet and greet passengers with restricted mobility.
• Assist passengers at check-in, security, and pre-boarding.
• Transfer passengers safely from aircraft to terminal.

Skills

Communication skills

Teamwork

Customer service

Job description

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First Call Aviation is now recruiting for a number of positions both Full & Part time at Edinburgh Airport. These are immediate starts and are available immediately subject to passing the relevant security checks under aviation regulations.

About The Role

The main purpose of the role is to ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.

We are looking for a customer focused and friendly individual to join our team of workers and help create a memorable experience for every visitor to the airport.

Main Duties:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
• Communicate effectively with the passengers and staff
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
• Comply with all Health & Safety regulations.
• Use company equipment responsibly ensuring all equipment

To be successful in the role, you will need:

• A self starter with great communication skills
• Able to work within a team and also separately
• Ability to communicate with people and colleagues at all levels
• The ability to lift passengers in accordance with manual handling guidelines.
• Able to work any shift from 03:00 to 23:00 Monday to Sunday on a shift roster basis
• Be flexible to business and airport needs.
• Hold a valid UK Driving Licence

Aviation Vetting

• A full 5-year history. Ideally a printed Personal Tax Account
• All details to obtain references
• A Disclosure Scotland Certificate (issued in the last 6-months) – not essential

What will you get in return?

• A great career opportunity in aviation
• Be part of a team that cares
• Choice to move to other career opportunities

Other benefits include

• Free parking once Blue Pass is issued
• Access to high street discounts
• Long Service Awards
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

First Call Aviation is a division of First Call Contract Services bringing 27-years of recruitment experience to your next job move and leading experts in the world of recruitment. We achieve where others don’t!