Passenger Attendant Team Coordinator

Haringey Jobs London; London; On-site; GBP 34,000 - 36,000; Full time

Job summary

Haringey Jobs London is seeking a dedicated Team Leader for Passenger Attendants. This full-time role emphasizes supervisory skills to foster a collaborative environment, ensuring high standards of service. The ideal candidate will possess strong organizational and communication skills, along with a passion for providing exceptional care in the transport sector.

Benefits

31 days leave + bank holidays

Health and wellbeing support

Generous local government pension scheme

Discount schemes across leisure and culture

Qualifications

• Experience in supervisory/team leadership, ideally in transport or care.
• Strong communication skills with a passion for person-centered service.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Supervise and mentor Passenger Attendants.
• Plan daily tasks ensuring smooth service delivery.
• Maintain high standards of passenger care and safety.
• Analyze situations for effective problem solving.

Skills

Supervisory experience

Organizational skills

Problem-solving abilities

Communication skills

Mentoring experience

Job description

Contract Terms

Grade: SC6
Salary: £34,416 – £35,448 per annum
Contract Type: Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 22nd June 2025
Interview Date: Week commencing 30th June 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

• Leading and motivating: You’ll get to supervise, mentor, and really develop our Passenger Attendants. It’s about building a positive and collaborative environment where everyone feels valued and empowered – something we’ve seen first hand is crucial for team success, no matter the sector.
• Coordinating and organizing: Planning daily tasks and ensuring smooth service delivery requires strong organizational skills, whether you’re used to scheduling routes, managing care plans, or overseeing logistical operations. Flexibility and responsiveness are key in any dynamic service setting.
• Ensuring service excellence: Maintaining high standards of passenger care and safety is paramount. Your experience in upholding quality and customer satisfaction in previous roles will be directly transferable here.
• Problem-solving and supporting: Every service faces challenges, and your ability to analyze situations, support your team in finding solutions, and resolve concerns will be invaluable, regardless of the specific industry you come from.

About the Team

• SEND Transport Manager – Aye aye Captain!
• Travel Assistance Operations Manager – Making sure the ship doesn’t sink or capsize
• Passenger Attendant Team Manager – Smile in chief and reminding everyone to chillax.
• Contract Compliance Manager – making sure our providers do what they are supposed to
• SEND Travel Assistance Options Manager – Making sure the families that need help get it from their application.
• Independent Travel Trainer – I help young people gain their independence by going where they want to.
• Transport Liaisons Officer – Supporting the business operations and getting things done.

About You

What we’re looking for in you (based on what I’ve seen makes someone successful in similar people-focused roles):

• Supervisory/team leadership experience (ideally in transport, care, or a related service).

• A passion for person-cantered service and strong communication skills.

• Excellent organizational and problem-solving abilities.

• Experience in training/mentoring teams.

• A proactive, solution-oriented approach and commitment to inclusivity.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact [e-mail]