Passenger Assistant (Zero-hours)

London Hire Community Services; Ealing; On-site; Part time

Job summary

A rewarding role as a Passenger Assistant with London Hire Community Services, aimed at helping individuals who cannot access public transport. Responsibilities include assisting passengers, ensuring their comfort and safety, and maintaining a level of welfare while in transit. Offering flexible hours without fixed contracts, this role focuses on delivering essential support during term-time transport.

Benefits

Zero hour flexible working

Pension scheme enrolment after three months

Term-time only with rolled-up holiday pay

Qualifications

• Demonstrate sound understanding of disabilities.
• Excellent verbal and written communication skills.
• Ability to work in a team environment and independently.

Responsibilities

• Assist passengers embarking and disembarking, focusing on those with disabilities.
• Monitor passenger welfare and ensure safety during transport.
• Communicate patiently and effectively with passengers.

Skills

Understanding of disabilities

Communication

Teamwork

Attention to detail

Job description

Department: Passenger Assistant - Taxi Operations

Location: Ealing

Compensation: £13.85 / hour

Description

· Are you looking for a rewarding role focussed on helping others?
· Do you want to make a real difference?


If so, we have the role for you!


London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations.

We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.


Key Responsibilities

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers.
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements.
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board.
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
• Ensure any wheelchairs are correctly located and secured using suitable equipment.
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
• Communicate with passengers and clients in a patient, informative, non-patronising manner.
• Report late running and incidents in line with depot processes.
• Ensure the vehicle allocated is always secure whilst in use.
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
  
  

Skills, Knowledge and Expertise

• You should demonstrate a sound understanding of disabilities.
• Able to deliver the service with a patient and level-headed attitude.
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
• Excellent verbal and written communication.
• Great attention to detail and able to complete records clearly and accurately.
  
  
  
  

What's on offer

• Zero hours – no fixed contractual hours, working on a split-shift basis covering AM and PM transport.
• Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed. This will be paid to you each month, and there is no entitlement to other additional paid annual leave to be taken during school term weeks.
• Automatic enrolment in our pension scheme after three months service.