Passenger Assistant

Manchester Arndale; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at an established facilities management company, where you will play a crucial role in supporting passengers with restricted mobility at Edinburgh Airport. This full-time position offers a rotating shift schedule, providing flexibility while ensuring a welcoming environment for travelers. Your responsibilities will include assisting passengers during their journey through the airport and ensuring compliance with health and safety regulations. If you are passionate about customer service and want to make a difference in people's travel experiences, this opportunity is perfect for you.

Qualifications

• Ability to communicate with people and colleagues at all levels.
• Ability to lift passengers in accordance with manual handling guidelines.

Responsibilities

• Meet and greet arriving/departing passengers with restricted mobility.
• Assist passengers at drop-off/pick-up points and airline check-in.

Skills

Communication Skills

Manual Handling

Customer Service

Education

Right to Work in the UK

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Position is based at Edinburgh Airport and requires flexibility as you will be working 3 sifts on and 3 shifts of rotating.

Full Time 37 hours 3 on 3 off rotating shifts between MOnday - Sunday.

As part of your role, your key responsibilities are, but not limited to:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
• Communicate effectively with the passengers and staff
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
• Comply with all Health & Safety regulations.
• Use company equipment responsibly ensuring all equipment

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK.
• Ability to communicate with people and colleagues at all levels
• Ability to lift passengers in accordance with manual handling guidelines.

You will be required to pass pre-employment screening, including 5 years of employment referencing.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.