Passanger Host-Brighton

Govia Thameslink Railway Ltd.; Kemp Town Estate; On-site; GBP 38,000; Full time

Job summary

A major rail company in the UK is seeking a Passenger Host to ensure ticket validity and enhance customer safety through effective support and customer service. The role involves working on shifts, possibly requiring independent transport to the station. Candidates should demonstrate strong customer service skills and the ability to manage difficult situations effectively. This position offers varied hours and numerous company benefits, including free travel on the rail network.

Benefits

Free travel on the network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Qualifications

• Experience in customer service, especially in challenging environments.
• Ability to manage customers effectively.
• Confidence and ability to make decisions.

Responsibilities

• Carry out ticket examinations to ensure valid tickets.
• Work with security officers to enhance safety.
• Support revenue protection and customer service objectives.

Skills

Proactive approach

Exceptional customer service

Numerical ability

Effective communication

Decision-making

Job description

Overview

Company: Govia Thameslink Railway

Location: Brighton

Salary: £37,994 per year

Type: Permanent

Hours: Full-time

Posted: 5 hours ago

Responsibilities

Your duties as a Passenger Host fall into three main categories - revenue protection, customer service, and security. You will carry out your duties in a professional manner, ensuring that customers are in possession of a valid ticket by undertaking station and on-train ticket examinations at various locations and taking the necessary action to deal with those individuals without valid tickets. You will be working alongside contracted security officers, PCSO's, REO's, or BTP at stations or on trains to enhance employee and customer safety.

• Carry out station and on-train ticket examinations at various locations to ensure customers hold valid tickets and take action for those without tickets.
• Work alongside contracted security officers, PCSO's, REO's, or BTP to enhance safety.
• Support revenue protection and customer service objectives in a professional manner.

Shift & Location Details

Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. You must live in the local area and have available independent transport to arrive at the station for the first shift and to work your last shift as required, as there may not always be a train service available.

Experience / Skills / Requirements

• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time - you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments
• You must be able to demonstrate a high level of numerical ability
• An effective communicator and must be able to demonstrate this both through your application and/or assessments
• Confidence to make decisions in a customer-focused manner and carry out instructions effectively

Benefits

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Benefits include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs, final salary pension, and much more.