Pass Office Operative

Sodexo; Portsmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Pass Office Operative, where you'll play a crucial role in maintaining security at a prominent naval base. Your responsibilities will include processing ID passes and ensuring a welcoming environment for visitors. This role offers a unique opportunity to interact with military personnel and contribute to the quality of life for all visitors. With a commitment to employee well-being, the company provides extensive support resources and a dynamic work environment. If you're looking for a fulfilling role that makes a difference, this is the perfect opportunity for you!

Benefits

Unlimited access to mental health support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Financial benefits via Salary Finance

Sodexo Retirement Plan

Death in Service benefit

Opportunities for growth and development

Cycle to Work Scheme

Volunteering Opportunities

Qualifications

• Demonstrated effective communication skills are essential.
• Ability to work independently and in a team is required.

Responsibilities

• Process temporary ID passes while ensuring security protocols.
• Greet visitors professionally and assist with administrative tasks.

Skills

Effective verbal and written communication

Ability to work on own initiative

Attention to detail

Teamwork

Computer literacy

Job description

As a Pass Office Operative at HM Navel Base, Portsmouth, you'll process temporary ID passes for all visitors to Portsmouth naval base in a timely manner and ensure that the highest level of security is maintained at all times. You'll interact with our Armed forces personnel every day, improving quality of life for all that you meet.

What you'll do:

• Process all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
• Greet all visitors in a friendly, polite, and professional manner, processing all passes within fifteen minutes of the customer pulling their number.
• Complete vetting applications and issue passes for all contracts requiring access to the Naval base within timescales detailed in the service standard.
• Ensure the induction process and T cards are issued as required.
• Book Chaperones via the company system.
• Assist security colleagues with administrative tasks:
  • Raise any security concerns immediately with the authority personnel.
  • Ensure that personnel appearances are beyond reproach, maintaining strict adherence to uniform dress standards at all times.
  • Diligently take and hand over every duty shift, ensuring a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
  • Comply with all Sodexo company policies/procedures and client site rules and regulations.
• Carry out any other reasonable tasks and/or instructions as directed by management.

What you bring:

Essential:

• Must be able to demonstrate effective verbal and written communication.
• Able to work on own initiative and within a team environment.
• Able to demonstrate attention to detail and adherence to standards.
• Computer literate.

Desirable:

• Experience of working within a military environment.
• Proven experience in an administration role.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

Package Description

• 37 hours per week
• 5 out of 7 days (Monday - Friday shifts between 06:00-18:00, Saturdays 07:00-12:00)
• £11.69 per hour
• Car parking available on site

Check your local transport links here: Plan Your Journey | Traveline

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.