Party Host

Serco; Bangor; On-site; GBP 14,842 - 21,139; Part time

Benefits offered by this job

Enhanced DBS check

Occupational Health Questionnaire

Flexible working where possible

Job summary

Serco Leisure is seeking a Party Host at Bangor Aurora Leisure Centre to create memorable children's events with excellent customer service, handling setup, catering support and smooth execution of parties.

Hours are casual weekend shifts with occasional weekdays; a DBS check is required. Join a team delivering fun, safe celebrations that bring families together and support the community.

Qualifications

• Experience in customer-facing roles.
• Ability to engage with children and families.
• Strong communication and teamwork skills.

Responsibilities

• Welcome party guests and provide friendly service to children, parents and carers throughout events.
• Set up party areas and food rooms to high standards, ensuring they are clean, safe and ready before events.
• Serve food and refreshments and support catering activities as needed.
• Create a fun atmosphere and help organise key party moments (e.g., cake presentations).
• Maintain cleanliness, safety and presentation before, during and after parties.
• Respond to customer feedback and escalate issues as required.
• Assist with bookings, invoicing processes and basic admin tasks.

Skills

Customer service

Teamwork

Child-friendly communication

Independent work

Job description

Location: Bangor Aurora Leisure Centre, Bangor, BT20 4TH

Salary: 13.06 per hour plus excellent benefits

Schedule: Casual weekend hours, with the occasional weekday shifts

Ready to impact a better future?

As a Party Host in our Meeting and Events team, you’ll help create memorable experiences for children and families while delivering outstanding customer service. You’ll play a key role in ensuring every party runs smoothly, safely and successfully from start to finish.

Our work touches lives every day, and this role is no exception. By creating fun, welcoming and well-organised celebrations, you’ll make a positive impact on communities and help families create lasting memories. Your work has purpose, helping us deliver experiences that people trust and take pride in.

What You’ll Do As a Party Host

• Welcome party guests and provide a friendly, professional service to children, parents and carers throughout every event.
• Set up party areas and food rooms to a high standard, ensuring they are clean, safe and ready before each event begins.
• Serve food and refreshments to guests at the appropriate times and support the smooth running of catering activities.
• Create a fun and engaging atmosphere, including helping to organise key party moments such as cake presentations.
• Maintain high standards of cleanliness, safety and presentation before, during and after parties.
• Respond promptly to customer feedback, queries and concerns, escalating issues when required.
• Support the promotion and administration of party bookings and assist with customer invoicing processes.
• Provide basic first aid support in line with site procedures when required.

Does this sound like you?

• You have excellent customer service skills and enjoy creating positive experiences for customers.
• You communicate confidently with both children and adults and can build rapport quickly.
• You can work independently, use your initiative and remain organised in a busy environment.
• You enjoy working as part of a team and contribute positively to shared goals.
• You understand the importance of health and safety and maintaining high operational standards.
• Experience working with children or in a customer-facing environment would be beneficial.

What We Offer

Trust and Serco Leisure Employee Benefits

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let's impact a better future, together.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.