Parts Specialist

BYD Europe; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation firm based in Uxbridge is looking for a Parts Specialist to enhance customer satisfaction and manage procurement. Responsibilities include handling customer queries, managing inventory, and overseeing purchase orders. Ideal candidates should have 2-3 years of experience in a parts department and excellent interpersonal skills. This role offers competitive remuneration and various employee benefits including holidays and a pension plan.

Benefits

Performance-based remuneration

Scottish Widow workplace pension

25 days paid holidays + public holidays

On-site free parking

Commute allowance

Teambuilding events

Qualifications

• 2-3 years experience in a parts department or procurement role.
• Experience in customer interaction and complaint handling.
• Previous vehicle parts stock control experience.

Responsibilities

• Manage parts booking and inventory.
• Handle customer queries and orders.
• Support procurement-related inquiries.

Skills

Customer service

Procurement knowledge

Stock control

Microsoft Office proficiency

Interpersonal skills

Ability to work under pressure

Chinese speaking

Tools

SAP

WMS

Job description

About the role

We are looking for Parts Specialists responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. Successful candidates will be responsible also for raising purchase orders and maintaining procurement records.

Location: Uxbridge, London area (Office-based)

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

• Book & manage parts in and out;
• Deal with customer queries and orders, interpreting customer requirements and giving advice on any additional requirements or prices;
• Work alongside the customer service team, identify and analyse customer’s pain points and latest demands;
• Interpret customer’s needs for the parts team guiding purchasing and manufacturing with local suppliers in UK and Europe;
• Sourcing of parts in a timely and efficient manner;
• Dealing with orders- raising purchase orders and maintaining procurement records.
• Providing central support helping to satisfy all procurement-related queries;
• Summaries monthly sales figure and make purchasing planning of parts;
• Ensure that all customer complaints are dealt with quickly and effectively;
• Source suitable alternatives from local suppliers if needed;
• Accounts and payment checking with customers by working closely with the finance team

Skills and requirements:

• 2-3 year experience of working within a parts department or as a procurement specialist or in a similar position (purchasing, order processing, procurement);
• Experience of dealing with customers and handling complaints;
• Previous vehicle parts stock control experience;
• Good telephone answering/interpersonal skills;
• Ability to work under pressure, prioritise duties and motivate others;
• Excellent knowledge of Microsoft office, understanding of SAP and WMS (warehouse management system) is a plus;
• Chinese speaking is beneficial.
• Has right-to-work in the UK.

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Department & company-wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team