Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, accurately make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers where legally permitted, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries, if business needs require and driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Ability to multitask, handling customers on the phone and in-store simultaneously
• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages, with Spanish highly desired

O’Reilly Auto Parts offers a proven track record of growth and stability. We promote from within and encourage career development within the organization.

Total Compensation Package

• Competitive wages and paid time off
• Stock Purchase Plan and 401(k) with employer contributions from day one
• Medical, dental, and vision insurance, with optional FSA
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or other protected categories. Reasonable accommodations are available for qualified individuals with disabilities under applicable laws.