Parts Sales Executive - Wolverhampton

Msx - Tps; Wolverhampton; On-site; GBP 24,000 - 36,000; Full time

Job summary

TPS Parts Sales Executive role with TPS Centre involves working with the Sales Manager to deliver the Centre’s sales plan. You will identify parts, advise customers, and manage orders to achieve revenue targets while maintaining high service levels.

You will build strong client relationships through calls and in-person visits, leveraging promotions, and staying informed on product knowledge and competitors to drive performance in a fast-paced environment.

Qualifications

• Proven track record in building relationships and meeting sales targets in B2B.
• Confident communicator with experience selling in fast-paced or telesales environments.
• Passion for delivering excellent customer service and solutions.
• Strong written and verbal communication to engage stakeholders and customers.
• Team player with drive to meet weekly and monthly targets.
• Attention to detail and accurate record-keeping.
• MS Excel skills and basic IT literacy.
• Interest and enthusiasm for the automotive sector.

Responsibilities

• Meet personal KPI and revenue objectives with target customers.
• Identify parts to meet customer requirements accurately.
• Leverage promotions to hit targets and drive sales.
• Spot and act on sales opportunities within the customer base.
• Maintain up-to-date product knowledge and monitor competitors.
• Build relationships with customers through calls and face-to-face visits.
• Provide high levels of service: understand needs, process orders, advise customers.
• Communicate credit status promptly to customers.
• Support TPS Centre team to ensure excellent service.
• Collaborate with Sales Manager to achieve targets with a joined-up approach.
• Handle incoming calls and enquiries within KPI benchmarks.
• Use systems to search and order parts accurately.
• Complete documentation promptly and accurately.
• Process cash and card transactions per TPS guidelines.

Skills

Self-starter

Relationship building

Sales targets

B2B sales

Telesales

Customer service

Communication

Excel

Automotive interest

Tools

MS Excel

CRM systems

Job description

About the Role

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

Job Opportunity

What will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI‘s and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Essential Skills

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry