Parts Sales Executive

Group 1 Automotive; Manchester; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension scheme

Family-friendly policies

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Training and development

Job summary

Group 1 Automotive in Manchester North TPS is recruiting a Sales Executive to drive customer satisfaction and revenue. The role offers a base salary of £24,000 with uncapped earnings, along with a package of benefits and growth opportunities across brands and sites.

You will build strong relationships with customers, identify needs, present options, and deliver trusted car-buying experiences while progressing within a supportive automotive group with strong learning and development.

Qualifications

• Previous experience in a sales or customer service role
• Ability to deliver first-class customer service with energy and enthusiasm
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail

Responsibilities

• Achieve personal KPI and revenue targets by identifying customer needs and upsell opportunities
• Deliver exceptional customer service by building strong customer relationships and providing expert advice
• Maintain product knowledge through ongoing training and reviews of bulletins, catalogues, and promotions
• Collaborate with the Sales Manager and TPS Centre team to achieve business objectives
• Accurately record and report lost sales opportunities and keep customers informed regarding orders and credit status
• Process customer enquiries, orders, payments, and documentation using approved systems and processes

Skills

Sales experience

Customer service

Communication skills

Job description

Sales Executive – Volkswagen Manchester North TPS

Salary£24,000 (uncapped earnings)

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Achieve personal KPI and revenue targets by identifying customer needs, accurately sourcing parts, maximising promotional opportunities, and proactively identifying upsell opportunities to grow sales.
• Deliver exceptional customer service by building strong customer relationships, understanding requirements, providing expert advice, resolving queries and complaints professionally, and ensuring customer satisfaction remains a key focus.
• Maintain comprehensive product knowledge through ongoing training and regular review of bulletins, catalogues, parts updates, promotions, recalls, and other relevant communications, while confidently communicating the features, benefits, and unique selling propositions of TPS products.
• Collaborate effectively with the Sales Manager and wider TPS Centre team to achieve business objectives, share customer feedback, communicate delivery and credit requirements, and contribute to continuous improvement initiatives.
• Accurately record and report lost sales opportunities, maintain customer records in compliance with data protection regulations, and ensure customers are kept informed regarding orders, deliveries, and credit status.
• Process customer enquiries, orders, payments, and documentation accurately and efficiently using approved systems and processes, ensuring compliance with company procedures, financial controls, legal requirements, and ethical standards.
• Support operational excellence by maintaining a clean and organised work environment, sourcing parts from alternative centres or suppliers when required, and ensuring all activities are conducted with professionalism, integrity, and a customer-focused approach.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.