Parts Sales Advisor

Whale Tankers; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 33,000; Full time

Job summary

Whale Tankers is seeking a Parts Sales Advisor for their Solihull location. In this role, you will be the first point of contact for customer enquiries, managing the sales process efficiently. Ideal candidates will have strong communication skills and a proactive attitude in a dynamic environment. Excellent benefits including a holiday bonus, private medical insurance, and opportunities for advancement are offered.

Benefits

Holiday bonus

Performance-based bonus

Private medical insurance (BUPA)

Competitive pension scheme

Annual pay reviews

25 days holiday plus statutory days

Referral scheme

Death in service benefit

Employee assistance program

Employee discount scheme

Cycle to work scheme

Full training and PPE provided

Free parking

Qualifications

• Experience in sales and customer inquiries.
• Ability to manage multiple tasks efficiently.
• Proficient in using ERP systems.

Responsibilities

• First point of contact for customer parts enquiries.
• Process and manage enquiries from opportunity to confirmed order.
• Update opportunity pipeline daily and perform administrative tasks.

Skills

Customer Service

Communication

Problem Solving

Tools

ERP System

Job description

Parts Sales Advisor

Solihull, Birmingham

£30,000 - £33,000 dependent on experience

Parts Sales Advisor for our Solihull Site.

We are an employee-focused business committed to developing people to ensure that we have the best there is as part of our expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then join our Whale Family!

We are looking for someone who can be the first point of contact for all customer inbound parts sales enquiries, ensuring timely responses aligned with customer expectations, service level agreements, and internal KPIs.

Process and manage enquiries from opportunity to secured order, maintaining databases and portals accurately and efficiently.

You will also be able to:

1. Populate and maintain an effective opportunity pipeline.
2. Ensure the parts opportunity pipeline is updated daily.
3. Use the ERP system correctly and accurately.
4. Source and interpret wiring, hydraulic, pneumatic, and product schematic diagrams to advise customers on required parts.
5. Manage enquiries from opportunity to confirmed order.
6. Perform daily administration tasks such as loading opportunities into the ERP, raising purchase orders, and placing demands on the supply chain.
7. Source parts from alternative suppliers when necessary to meet customer requirements.
8. Review and raise credits within authorization limits.
9. Maintain and review open orders to ensure timely action.
10. Cover for the wider team during busy periods and absences.
11. Perform any additional tasks as assigned by your line manager.

This role is 39.5 hours per week based on-site in Solihull.

If you believe you have the relevant skills and experience, apply today! Join an expanding, enthusiastic, and proactive company where no two days are the same. We also offer some excellent benefits.

What are the benefits?

1. £500 per annum holiday bonus when taking 5 days off in one block.
2. Performance-based bonus scheme.
3. Private medical insurance (BUPA).
4. Competitive pension scheme.
5. Secure employment with opportunities for advancement.
6. Annual pay reviews.
7. 25 days holiday plus statutory days, totaling 5 days more than the legal minimum.
8. £500 referral scheme.
9. Death in service benefit.
10. Employee assistance program offering wellbeing, mental and physical health support, and financial advice, accessible for you, your partner, and children under 18, including Digital GP services.
11. Employee discount scheme on restaurants, holidays, retail vouchers, and more.
12. Cycle to work scheme.
13. Full training, equipment, and PPE provided.
14. Long service awards.
15. Free parking.

Full job description is attached at the bottom of this page.