Parts Sales Advisor

Whale Tankers Limited; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer of liquid waste vacuum tankers is seeking a Parts Sales Advisor for their Solihull site. The role involves managing customer inquiries, utilizing ERP systems, and ensuring timely responses. Join a proactive company that values employee development and offers excellent benefits, including a holiday bonus and private medical insurance.

Benefits

Annual £500 holiday bonus

Performance-based bonus scheme

Private medical insurance (BUPA)

Competitive pension scheme

25 days holiday plus statutory days

Employee assistance program

Employee discount scheme

Cycle to work scheme

Free parking

Qualifications

• Experience in customer service and sales.
• Ability to interpret technical diagrams.
• Proficient in using ERP systems.

Responsibilities

• Manage customer inquiries from opportunity to order.
• Maintain accurate databases and update the opportunity pipeline.
• Perform daily administration tasks and source parts.

Skills

Customer Service

ERP System Usage

Technical Interpretation

Job description

Parts Sales Advisor for our Solihull Site

We are an employee-focused business committed to developing people to ensure that we have the best there is as part of our expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then join our Whale Family!

We are seeking a candidate who can be the first point of contact for all customer inbound parts sales inquiries, ensuring timely responses aligned with customer expectations, service level agreements, and internal KPIs.

You will process and manage inquiries from opportunity to secured order, maintaining accurate and efficient databases and portals. Your responsibilities will include:

1. Populating and maintaining an effective opportunity pipeline
2. Ensuring the parts opportunity pipeline is updated daily
3. Using the ERP system accurately and correctly
4. Interpreting wiring, hydraulic, pneumatic, and product schematic diagrams to advise customers on required parts
5. Managing inquiries from opportunity to confirmed order
6. Performing daily administration tasks such as loading opportunities into the ERP, raising purchase orders, and managing demand on the supply chain
7. Sourcing parts from alternative suppliers when necessary
8. Reviewing and raising credits within authorization limits
9. Maintaining and reviewing open orders to ensure timely actioning
10. Providing cover for the wider team during busy periods and absences

Additional tasks as directed by your line manager may also be required.

This role is based on-site in Solihull, working 39.5 hours per week.

If you believe you have the relevant skills and experience, apply today to join an expanding, enthusiastic, and proactive company that offers diverse daily challenges and excellent benefits.

What are the benefits?

• Annual £500 holiday bonus when taking 5 days off consecutively
• Performance-based bonus scheme
• Private medical insurance (BUPA)
• Competitive pension scheme
• Secure employment with opportunities for advancement
• Annual pay reviews
• 25 days holiday plus statutory days (more than legal minimum)
• Death in service benefit
• Employee assistance program for wellbeing and financial advice, accessible for employees, partners, and children under 18
• Employee discount scheme including restaurants, holidays, retail vouchers, and more
• Cycle to work scheme
• Full training, equipment, and PPE provided
• Long service awards
• Free parking

Full job description is attached below.

The Company

Whale Tankers prioritizes quality across all aspects of our business. Located in Ravenshaw, Solihull, our site spans over 40 acres and exemplifies how industrial operations can coexist with natural environments. Our modern manufacturing facility handles all key processes in-house, from technical specification to quality control, ensuring control over quality and delivering value and uptime throughout the product’s lifespan. Our promise to customers is "reliability, service, and value for life," a commitment we have upheld for over five decades.

Additional Benefits

• Health
• Holiday
• Pension
• Bonus

Our Values

• Teamwork

We believe our best work is achieved through collaboration, building better products and services together.

• Long Service

Our success is driven by motivated, skilled, and loyal employees, with an average tenure of over 8.5 years.