Parts & Returns Advisor

Perfect Placement; Leatherhead; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading automotive recruitment specialist in Leatherhead is looking for a Parts Advisor - Credit & Returns Assistant to join their dynamic team. This role involves managing the credit and return processes, ensuring customer satisfaction, and working collaboratively in the parts department. The ideal candidate should possess knowledge of automotive parts and excellent communication skills. A salary of £32,000 plus a £2,000 annual bonus is offered, along with a range of employee benefits including a cycle to work scheme and discounts.

Benefits

20 days holiday + Bank Holidays

Generous maternity/paternity allowance

Cycle to work scheme

Company pension

Discounts on service, bodyshop, and parts

Qualifications

• Strong computer skills, preferably with experience in DMS like Kerridge or Pinnacle.
• Solid knowledge of automotive parts gained in a dealership setting.
• Excellent customer service skills with a professional demeanor.

Responsibilities

• Manage credits and returns processes in the parts department.
• Resolve issues and manage customer queries.
• Support colleagues and contribute to a positive team environment.
• Utilize DMS for processing and communication.

Skills

Proactive mindset

Collaborative approach

Strong computer literacy

Knowledge of automotive parts

Friendly telephone manner

Tools

Automotive Dealer Management Systems (DMS)

Job description

Overview

Parts Advisor - Credit & Returns Assistant – Leatherhead, Surrey. Location: Leatherhead, Surrey. Salary: £32,000 Basic + £2,000 Annual Bonus. Hours: Monday - Friday, 42.5 hours per week (weekends free).

Are you ready to dive into the fast-paced world of automotive parts? Our client, a multi-award-winning car dealership group based in Leatherhead, is seeking a Parts Advisor - Credit & Returns Assistant to join their bustling parts department. Their warehouse is the heartbeat of one of the UK's most successful Trade Parts centres, and they need a team player with a passion for precision to keep things running smoothly.

Responsibilities

• Master of Credits & Returns: Handle goods in and out, ensuring seamless credit and return processes in a busy parts environment.
• Liaise Like a Pro: Work with manufacturers to resolve issues, manage credits, and tackle customer queries with confidence.
• Customer Champion: Use your stellar telephone manner to keep customers happy and informed.
• Team Player: Support your colleagues with a can-do attitude, contributing to a positive and productive workplace.
• Tech-Savvy: Navigate automotive Dealer Management Systems (DMS) like a pro, with experience in systems like Kerridge or Pinnacle being a bonus.

Qualifications

• Self-Motivated Spark: A proactive mindset with a knack for getting things done.
• Team Spirit: A collaborative approach, always ready to lend a hand with a smile.
• Tech Know-How: Strong computer literacy, with experience using automotive DMS systems (Pinnacle experience is a plus, but not essential).
• Parts Expertise: Solid knowledge of the automotive parts sector, ideally gained in a dealership setting.
• Phone Skills: A friendly and professional telephone manner that keeps customers coming back.
• Team Player Vibes: A strong sense of camaraderie and a can-do attitude that lifts the whole team.

Why Join Our Client's Team?

• Great Pay: £32,000 basic salary plus a £2,000 annual bonus to keep you revved up.
• Work-Life Balance: Monday to Friday only, 42.5 hours per week—no weekend shifts stealing your downtime!
• Perks: 20 days holiday + Bank Holidays; generous maternity/paternity allowance (increases with service); cycle to work scheme; company pension; discounts on service, bodyshop, and parts; manufacturer new car discount scheme.

This exciting Parts & Returns Advisor role is managed by Liam Buffenbarger at Perfect Placement, the UK's leading automotive recruitment specialists. If you're passionate about automotive parts and ready to take your career to the next level, send your CV and cover letter to Liam today!

We're all about connecting talented individuals with the best automotive jobs in the industry. Whether you're in Leatherhead or beyond, we're here to help you find your dream role. Don't wait — apply now and accelerate your career.